Alright, I'll kick off this new managed hosting forum area with a discussion topic of interest to both providers and clients of managed hosting/servers.
We currently have several fully managed servers with different companies, and our providers give us a "root" user for whm. (ie: A normal WHM user with root privileges assigned in the reseller center area.)
We also have other managed servers with providers who don't allow this.. because they claim that if we have ANY type of "root access" then they can't gaurantee the level of support/service/management.
We prefer to use the providers who allow us to have "root" WHM user access, because it makes our job much easier to provide 1st level helpdesk/support to our own customers. (ie: We don't need to contact our provider just to restore a backup, or tweak stats settings, etc...) Otherwise, we would just have a big reseller account and we'd always be going back to our provider for every little issue.. and that would create a big support problem for us with our own clients, who perhaps just want a simple restore done, etc...
Obviously, we are VERY VERY careful what links we push, as we don't want to screw up the server by doing something that we are paying the admin/management company to do. So far, we've never had a problem.
What do you think about this?
If you're a managed server client
- what is your opinion? Do you want a root-level user? Why? Why not?
If you're a managed server provider
- do you offer root-level WHM user access (not root user, etc). Why or why not?