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  1. #1

    NAME.COM down and bad services???

    Anyone knows about this registrar???

  2. #2
    Join Date
    Feb 2003
    Posts
    5,400
    They are a sister company of domainsite and name.net
    Domain Maven

  3. #3

    my domains....

    I have register 8 domains on name.com and now they're not reponsible anymore.
    I can not login to my domain control panel.
    I can not contact to their support email.
    Don't know what to do.

  4. #4
    Join Date
    Feb 2003
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    5,400

  5. #5
    Join Date
    May 2005
    Posts
    125

    Angry Try to escape if you can!

    I have several domains with name.com and I'll try to transfer them all out!

    Very bad domain control panel! I did a "mistake" and ordered Hidden Whois service for one of my domains and there's no option to disable it... I sent them an email regarding this issude and another email complaining about their poor control panel, but all is in vain until now!

    I'll stay away if I were you!

  6. #6
    Join Date
    Feb 2003
    Posts
    5,400
    There are many good registrars will excellent management tools. If you are not happy transfer away
    Domain Maven

  7. #7
    Join Date
    May 2005
    Posts
    125

  8. #8
    Join Date
    Feb 2003
    Posts
    5,400
    Try to contact domainsite, I think they are owned by the same people
    Domain Maven

  9. #9
    Join Date
    May 2005
    Posts
    125

  10. #10
    I doubt domainsite will do anything regarding name.com concerns. They'll probably
    try to keep their respective issues separate.

    Aren't there free services which give free international call access? I found a few
    but never really tried them yet.

  11. #11
    Join Date
    Feb 2003
    Posts
    5,400

  12. #12
    some pages error
    http://www.name.com/website/whois.js...D=www.name.com
    http://www.name.com/website/specailt...D=www.name.com
    Unknown (HTTP 404)

    The resource you have requested was not found this Web site's application server.
    ╠══ Cool Wallpapers ══╡
    ║►►► Optimize your website

  13. #13
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
    10,573
    working just fine here
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  14. #14

    Try to telephone but no reply

    I've tried to phone them but no reply.
    It's cost me some money but I was really annoyed with their services.

    I'm from Vietnam and from my IP, I can not login to My Account. And all the pages on website is forward to 404.jsp which is displaying a 404 error.

    Now, I think about finding a new domain provider to transfer all my domains to. But does the transfer procedure required contact with the current Provider, means Name.com who is dead right now?

  15. #15
    Join Date
    Feb 2003
    Posts
    5,400
    The links you posted above work fine for me. Are you sure it is not a local ISP issue?
    Domain Maven

  16. #16
    Join Date
    May 2005
    Posts
    125

    Angry !@#$%^

    Still no answer from neither name.com nor domainsite.com!

    The problem is that I've pruchased Hidden Whois service for one of my domains with name.com and there's no option to disable it in the control panel they offer!!! That's why I can't transfer the domain out!

    I'm stuck there!

  17. #17
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
    10,573
    maybe cause its still weekend ?

    hidden whois should forward the email that goes to the protected email in whois to your email not stop it, so you still can transfer.
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  18. #18
    Join Date
    May 2005
    Posts
    125

    Angry

    Quote Originally Posted by Bashar
    maybe cause its still weekend ?

    hidden whois should forward the email that goes to the protected email in whois to your email not stop it, so you still can transfer.
    Dear Bashar,

    I tried sending a test email to [email protected] (the email address at the whois record for my domain with them) to test the forwarding.

    Here's the outcome:
    ---
    ----- The following addresses had permanent fatal errors ----- <[email protected]>
    (reason: 511 sorry, no mailbox here by that name (#5.1.1 - chkuser))

    ----- Transcript of session follows -----
    ... while talking to mx0.domainsite.com.:
    >>> RCPT To:<[email protected]>
    <<< 511 sorry, no mailbox here by that name (#5.1.1 - chkuser)
    554 5.0.0 Service unavailable
    ---

    So, you see, I'm stuck!

    I will file a complaint against them at internic.com if the issue is not solved in the next couple of days.

  19. #19
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
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    ah its fixed email for all domains ?!

    all info is protected by them including your full name?
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  20. #20
    Join Date
    May 2005
    Posts
    125

    Angry

    Quote Originally Posted by Bashar
    ah its fixed email for all domains ?!

    all info is protected by them including your full name?
    Unfortunately, YES

    Do you think internic.com can do something about it?

  21. #21
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
    10,573
    if your name was showing you might be able to transfer it using fax form with some government ID

    internic a.k.a ICANN takes ages to resolve matters, your best option is to contact domainsite.com, they usually respond in few days

    is the name expiring or what?
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  22. #22
    Join Date
    Feb 2003
    Posts
    5,400
    A fixed email address for all names? How would they possibly be able to forward that to the correct destination?
    Domain Maven

  23. #23
    Join Date
    May 2005
    Posts
    125
    Quote Originally Posted by dmaven
    A fixed email address for all names? How would they possibly be able to forward that to the correct destination?
    It doesn't! As I've said earlier, I get an error message when sending an email to the address listed on the Whois record of my domain.

    Bashar, the domain is not expiring soon, but I want to make sure that my domains are in good hands. Wouldn't you?

  24. #24
    Join Date
    Feb 2003
    Posts
    5,400
    It is now Monday in the US. They may respond to you today
    Domain Maven

  25. #25
    Join Date
    Jul 2002
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    Kuwait
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    Quote Originally Posted by dmaven
    A fixed email address for all names? How would they possibly be able to forward that to the correct destination?
    manual whois protection just like moniker's they use their information and manually forward them.

    not like the dynamic ones that enom uses changes from time to time



    jerjo, yeah i know i mena its ok to wait for few days if its not expiring NOW and you want to change it urgently.
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  26. #26
    Join Date
    May 2005
    Posts
    125

    Angry !!!

    Nothing whatsoever until now!!!

    Neither from Name.com nor Domainsite.com!!!

    Where have those people gone?!

  27. #27
    Join Date
    Jul 2002
    Location
    Kuwait
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    wow, till now?

    your best shot is to give them a call and see how it will work then...
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  28. #28
    Quote Originally Posted by sniperhn
    I'm from Vietnam and from my IP, I can not login to My Account. And all the pages on website is forward to 404.jsp which is displaying a 404 error.
    I won't be surprised if they blocked out your country's IP range. Some of the other
    registrars have blocked out countries with questionable transactions over periods
    of time.

    Incidentally I'm transferring my blog domain away from them. I've confirmed it with
    the gaining party since 2 days ago, but still no response from Name.com.

  29. #29
    Join Date
    Feb 2003
    Posts
    5,400
    2-3 days is excessive for a reply
    Domain Maven

  30. #30
    Join Date
    May 2005
    Posts
    125

    Angry

    Still Nothing!!!

    Neither from Name.com nor Domainsite.com!!! I don't understand what the problem is!!! Where the !@#$%^ have they gone?!


  31. #31
    Join Date
    Feb 2003
    Posts
    5,400
    Try to do an icann complaint.
    Domain Maven

  32. #32
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    Jul 2002
    Location
    Kuwait
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    time to use icann then
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  33. #33
    Join Date
    May 2005
    Posts
    125

    *

    Quote Originally Posted by Bashar
    time to use icann then
    I filed a complaint against name.com through icann yesterday.

    On the other hand, I am surprised why domainsite even bother to respond to my email regarding this issue!

  34. #34
    Name.com = domainsite.com and i don't like both of them

  35. #35
    Join Date
    May 2005
    Posts
    125
    Quote Originally Posted by PremiumHost
    Name.com = domainsite.com and i don't like both of them
    I once emailed domainsite.com and asked them about their relation to name.com. They said they are two different companies. Their control panels are different and domainsite's prices are lower.

  36. #36
    Join Date
    Jul 2002
    Location
    Kuwait
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    they might be facing big issue because i remember emailing them long time ago and they answered in within 72hrs IIRC
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  37. #37
    Join Date
    Feb 2003
    Posts
    5,400
    72 Hours is a pretty long time. At 6.99 a name you cannot expect much service
    Domain Maven

  38. #38
    Quote Originally Posted by dmaven
    72 Hours is a pretty long time. At 6.99 a name you cannot expect much service
    Tell me about it. It's been a week since I started and confirmed the transfer, but
    nothing's happened until now.

    I've got a confession to make, though: I'm moving it to my account in Namepros
    because it only costs me my NP$ (so it's free ). Plus I trust its admin and mods,
    and all my other domains are there.

    Just waiting for answers from both sides to see what's going on.

  39. #39
    Join Date
    May 2005
    Posts
    125
    Quote Originally Posted by dmaven
    72 Hours is a pretty long time. At 6.99 a name you cannot expect much service
    dmaven, Name.com price is not 6.99 anymore, it's 8.99! So I do expect a "little bit" of service

    I'm not asking for much actually! Just to disable the Hidden Whois protection I ordered in order to transfer my domain out. Their control panel is like !@#$%^! There's no option to disable this feature unlike other registrars.

  40. #40
    Join Date
    Feb 2003
    Posts
    5,400
    Quote Originally Posted by jerjo
    dmaven, Name.com price is not 6.99 anymore, it's 8.99! So I do expect a "little bit" of service

    I
    opps, my mistake. Even at 8.99 with less than 20,000 names under management they are not exactly getting rich
    Domain Maven

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