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Thread: Outsourcing Support
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12-05-2005, 12:55 PM #1Newbie
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Outsourcing Support
We are medium size hosting company having around 400 cPanel accounts
we would like to outsource our technical ticket based support - any one can guide me some good reference and what should be the budget for 8-12 hrs. ticket based support
we do have flash based tutorials/ knowledgebase etc.
thanks
YogeshJ
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12-05-2005, 01:13 PM #2Support? Think About us !
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What level of technical support are you planning to outsource -- or in other words, how much access would you prefer your would be support company to have with your servers ? .. level 1, level 2, or level 3 ?
Just wanted to say that the price would probably vary with the level of access ...
I am sure.. you will get many such recommendations/references as you have already made most of your requirements part clear with your original thread● Vision Helpdesk : Customer Support Helpdesk Software
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12-05-2005, 01:19 PM #3Web Hosting Master
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Well it usally varys from $1 per ticket to $2.50 per ticket. There was a company that advertised here with the 404 banner, they look amazing.
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12-05-2005, 05:07 PM #4Web Hosting Master
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Well it usally varys from $1 per ticket to $2.50 per ticket. There was a company that advertised here with the 404 banner, they look amazing.
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12-06-2005, 04:36 AM #5Web Hosting Master
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Originally Posted by yogeshj
And no offense, but is 400 accounts considered a "medium sized" host by anyone here? I would classify that as a tiny host. When I think medium sized, I'm thinking 25k - 100k accounts.datapimp - You only get one soul, ya dig?
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12-06-2005, 04:51 AM #6Disabled
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Well, I think the "O" word is not limited to a medium sized company only what you consider 25K-100k accounts. Most of the companies are providing even chat/phone support for 100 - 400 Tickets.
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12-06-2005, 10:07 AM #7New Member
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outsourcing works well when you have competent tech personell who speak fluent english. personally i have used tech support via a large computer company, and I was very discouraged at the fact that it was hard to communicate.Last edited by jumpEYE; 12-06-2005 at 10:11 AM.
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12-06-2005, 10:16 AM #8WHT Addict
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You should clarity what level of support you are talking about. Most professional hosting organizations have three levels: I, II, III
Are you wanting to outsource all three levels?Try the StreamSend Email Marketing Service. StreamSend is a permission-based email marketing service that offers both a private label reseller program and an affiliate program.
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12-07-2005, 02:35 AM #9Web Hosting Master
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Originally Posted by etechsupport2datapimp - You only get one soul, ya dig?
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12-07-2005, 08:26 AM #10Junior Guru
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Originally Posted by jumpEYE
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