These were my first foray into webhosting and honestly I am not pleased
At first I was very surprised and happy. I signed up and on the same day I received a phone call saying that my website had been set up and that it would become live in a few days.
The cPanel was feature rich as always, and I had the option to buy addon domains, which I have done.
Trouble came when I set up a message board. We ran over the CPU quota constantly. Server load was running at a constant 4.0-6.0, I wasn't sure what this is, but I have since moved to a more powerful server and the load is at 0.10-3.0 an indication that BlueHost's servers are not powerful. Imagine at lunch, hundreds of people logging to a big red screen that warned them the account had run over CPU quota.
I looked around on the internet, and of course they got amazing reviews. Perhaps these were bought?
Connectivity, seriously I have called them practically every other day when BlueHost was my main site (I use them for image hosting now..and it still sucks. It's down at the moment, www.bluelaundry.com). If the site isn't down, the MySQL server is. These disconnections are not short. Maybe 3-4 hours? Then a grace period of extremely slow as molasses surfing.
The MySQL server seems to reset itself every 5-10 minutes in the morning and during the day it crashes as well, my mailbox was filled with vBulletin MySQL errors.
Yes BlueHost is cheap, but they encourage you to buy a yearly term. You get 4 gigs of hard drive space, and 100 gigabytes of transfer per year. Chances are you will *not* use this much.
From my server status, the server I am on is already 89% full. I've used less than 1 gigabyte, I doubt if I extended the image hosting to the full 4 gigabytes I would have room on a sever that's already 89% full.
As of this morning my site is down, if that's any indiication to you. What am I running on the site? Data storage, that's it.
They're tech support is good when it's available, the people are very kind and helpful, but there's something with their service.
I have since switched to a different host, and hey my site's available, fast, no more CPU quota overload screens (BIG RED SCREEN which is displayed to everyone.) and faster email support.
My final world? I'll be looking for a refund soon, which they said they would be able to provide.
Sorry to hear of your troubles. Best of luck in the future!
Daniel B., CEO - Bezoka.com and Ungigs.com Hosting Solutions Optimized for: WordPress • Joomla • OpenCart • Moodle Data Centers in: Chicago (US), London (UK), Sydney (AU), Sofia (BG), Pori (FI) Email Daniel directly: ceo [at] bezoka.com
Kiren, we've had EXACTLY the same problems. Red screen, mysql database disconnects, after which we call and they explain that either "we had 20 processes going at once," which is possible considering 20 isn't really that much, or "I'll have a tech look into it". It's a great way to put a whole mess of users on one server though. Fact of the matter is, even if our sites get 500 visitors per day at an average 500k transfered per visitor, then it still comes out to 7.5 gb per mo which should fall under the margin. Thing is, hits are usually generated during peak hours, and thus you stand a much better chance of tripping up the red screen.
What's kinda funny about it is that it would hang around for a while. We'd be redscreened for like 30min. Most users get to site, and if it doesn't work they're outta there in 5 sec flat pissed off.
I do agree that their support is great though. Friendly, available etc.
Cool review, I've noticed the dreaded 'red screen' as well, very annoying. Luckily my site doesn't get it all that often (as far as I know!), and in their favour bluehost's customer service is pretty responsive.
Your review states "100 gigabytes of transfer per year", I believe this should have been "per month".
should i consider all these negative inputs regarding bluehost?
I am torn between bluehost and hostgator. Bluehost is cheaper with the same features. Am I correct?
Well, I've not had the problems with my bluehost account that are mentioned in the negative posts & all hosts have problems sometimes. Generally, though I'd say that hostgator have more positive posts here than bluehost. You have to search the comments yourself (+ the review sites) & make your own mind up.