This is not privacy infringement, but a normal way for the company to protect itself against fraud. Their payment system probably found your credit card to be suspicious at some level. It happens, for example, due to certain geographical locations, non-matching billing information, or other reasons.
Since your friend likes the experience with them, and if you want to stay with the company, you can always ask them about it.
As already outlined above, this is usually requested if your data appears possibly fraudulent, by requesting this information from the client the hosting company can protect itself against chargeback’s.
I do however suggest you do not send a photocopy of the full credit card, neither the front nor the back. If they require this information just send the last four digits of the card, otherwise your card can be used elsewhere.
If you personally are not comfortable sending the information they have requested, send an e-mail and confirm what you are happy sending them.
Best of luck
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I realise that they can ask me security questions, to prove my identity as the cardholder, but that seemed very off, photocopies of the card and handwritten signatures? no way I would ever give that, I repiled and subseqently cancelled, saying i was not going to provide them that information.
thanks for your understanding in this matter forum dudes.
that gives buyers confidence. Having all those forms of identification, personally, if i had been sent those, thats a ticket to a new top spec pc. obviously i don't commit credit card fraud, but having the CCV number, start/expiry date, a handwritten signature, a photo of ID and photocopies of the card, is just asking for trouble.
I recall having an account with WSS, and they required me to send copies of my cc by fax or snail mail. Which I did.
As it turned out, their support was crap so I later cancelled the account. So much trouble wasted.....
Most web hosting companies request that sort of information if they believe the order to be fraudulent. If your friend has had a good experience with them, and they meet all of your requirements, I do not see the harm in sending that information.
Not all companies do this, but most will ask you, others would just cancel & delete the order if they believed the order to be fraudulent.
I have been with them for some time now and I'm not really happy with them.. I had the same problem with you. I'm changing now to DreamHost since i have seen a lot of positive reviews about them plus they have same price and seem better..