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  1. #1
    Join Date
    Jul 2003
    Posts
    637

    Cannot delete identity or email account from Outlook Express

    One of my customers is using outlook. We were attempting to change one of his email accounts from an old pop account to a new pop account.

    When we change the settings to reflect the new pop account, it works... but as soon as we exit outlook and go back in, the settings are back to the old account.

    Same with deleting. When we delete the old pop account, then exit and go back in, the old account simply comes back.

    I also tried having him remove an identity just in case, and when he clicks delete, the entity never actually disappears.

    Any advice would be greatly appreciated. I have never seen this happen... hopefully someone else has.

  2. #2
    Join Date
    Jul 2002
    Location
    Malaysia
    Posts
    698
    have you try remove his user account profile on that workstation and recreate it? not sure about this, probably is worth a try.

  3. #3
    Join Date
    Jul 2003
    Posts
    637
    Yes it wont even allow deleting the user account. Didn't seem to do anything.

  4. #4
    Join Date
    Aug 2004
    Location
    South Daytona, FL
    Posts
    2,476
    Sounds like his login is a restricted user, is this on a company network where the workstations are "locked down"?
    "Arms discourage and keep the invader and plunderer in awe, and preserve order in the world as well as property... Horrid mischief would ensue were the law-abiding deprived of the use of them." - Thomas Paine

  5. #5
    Join Date
    Jul 2003
    Posts
    637
    Possibly.. I'm not too familiar with their network setup.

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