Unbelievable server downtime from Hivelocity! Going crazy~
I really can't believe this is happening to me for one of my server, hosted at Hivelocity.
I have this server with them for like 2 months, everything was fine ago, until this week, everything fades away. The server sometimes lost connection, cant even ping it. Sometimes, it's fine for like 30 mins, then lost connectivity again. Sometimes, I log on via Remote Desktop Connection, and stay in for 5 mins, and the connection broke and I had to wait 30 mins to connect to it again. Sometimes, I cant even logon, the logon box just stuck there, the whole screen just stuck, and then connection broken.
The connection broken error is :
The connection to the remote computer was broken. This may have been caused by a network error. Please try connecting to the remote computer again.
I keep emailing the support, they first just responded and say it;s due to my local isp in australia, but it;s completely nonsense. My local isp is completely fine. I did the tracert, and it shows that the packet just lost when it reaches their datacenter which is: tpa.rt2.hivelocity.net! It shows request time out when it reaches tpa.rt2.hivelocity.net! How can they say that it;s not a problem from them.
I then replied asking them to check, and provide tracert screenshot, everything i can, and now they dont want to reply to me. I cant believe it, for 6th day now my server has been unstable like this, at this moment, i cant even ping it. I have web site hosted on it and now just losing all the web site traffic. I really believe that their router or switch is getting broken, and they dont want to fix it. The server is a standalone server, there is nothing wrong on the server!
FOR GOODNESS SAKE, Hivelocity, please response!!!!!!!!
I would hope there is a sufficient reason for this poster being disabled.
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