I mean you have to call them every day or something like that to get some attention from them.
Could you imagine if I told my customers they had to call me every day to get my attention? I think that when we choose to buy a Dell 6850, pay over the price of a luxury BMW, and receive a DOA server with a bad PSU, then are waiting over 30 days because the 'part is not available', that is unacceptable.
Dell service is beyond ridiculous, this happened to us last year with a 2850 PSU we never even got the replacement part from Dell, we just sourced some spares from a dealer. Dell warranty is useless, good luck getting a floppy drive out of them much less anything else.
We only buy IBM servers now. Dell is history, even if they're 30% cheaper, you get what you pay for in this world. We called IBM last month to come out and INVESTIGATE about a failed RAID system in a 2.5 yr old xSeries, they were on site the same day with controller, drives , motherboard, and even SCSI cables.
He wasn't able to retrieve data as in fact 2 disks had failed however he was prepared for everything, and was willing to work. Dell won't do that, they'll just write you off if you call them for support.
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