Yes, for a long time they (Excelland.com) had problems as the load grew and grew and servers couldn't cope.
I've had a domain with them since they began and have watched the evolution. Up and down.
They have just done another upgrade and seem to work like lightning now.
I also have a Northsky/Community Architect domain which has crashed like most of their members. Have a read of their support forum.
Not recommended at the moment guys!
These things provide interesting insights into what happens to a web host with rapid growth. Like everything else that's free on the net, you are supposed to accept it's crap and fight it out for position.
It's a great education, everyone should learn hosting through one of these services before they start taking money from people.