I recently bought a mini digital camera/webcam from overstock, I buy it online, and it goes through and what not. However I do not receive any confirmation about it being shipped, or that I have actually gotten it. So I contact their live support on their website, I wait around 30-45 mins waiting for a customer rep to contact me, they look my account up and they say, yes it has been shipped. Ok this was last friday mind you and I have not received anything. So, I was like, yes this number to track it, which they gave me, never worked. So I go back, and go on the live chat again. So, they are like, how can I help you...
Heres the conversation.
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You have been connected to Tiana C.
Tiana C: Welcome to Overstock.com, Adam! How may I help you today?
Adam : Hello
Adam : Lets see, my problem begins when getting no email from overstock saying I bought it
Adam : THen
Adam : Im not sure if it has shipped, so I contact you guys
Adam : and you gave me the tacking number
Adam : However, I think the order got messed up and sent it to me, instead of my girlfriend
Adam : When ordering it, I put her information for shipping.
Adam : I love the response time on your answering my problems as well.
Adam : Just like last time, it was around 5-10 mins per answer
Tiana C: I apologize for the hold
Adam : ok..
Tiana C: I would be more than happy to assist you with this. May I please get the order number?
Adam : How can we fix this?
Adam : I was never given one.
Adam : I was told there was something wrong with your overstock control panel
Tiana C: Didn't you say you received it?
Adam : I was kinda angry about getting no confirmation emails too
Adam : No
Adam : I have not received it yet
Adam : It was "suppose" to be sent to my girlfriend however, Im thinking it was sent to me..
Adam : I have yet to receive it
Tiana C: May I please get the order number?
Adam : I dont have it, as I never received it.
Adam: That was part of the problem, was because I got no confirmation emails
Adam : You obviously weren't listening when I said, I got no confirmation. I was just told "it was shipped"
Adam : I ordered it on Friday
Adam : It should have been here already
Tiana C: Thank you. Would you mind holding for a minute or two while I access your account?
Adam : Ok
Adam : Ive been waiting here for about 20 mins but ok
Adam : Sure
Still No response (10 mins later), Ill tell you how it turns out.. Gotta love it.
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