Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Support Levels, Roles, and Permissions

[Brett M]

How do you all do your Tech Support Levles, what roles do you give each level, and what permissions are given to each?"

[lorandm]

usually first-tear support has access to all servers, sometimes phisicaly. Then come the remote administrators, how can access the servers off-site and finally the sales support people that don't have access to the servers.