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  1. #1
    Join Date
    Sep 2003
    Location
    New York
    Posts
    511

    Trouble getting Piping to work w/ SupportTrio

    Greetings,

    We currently use eSupport from Kayako but find it a bit too cumbersome and are considering switching to SupportTrio.

    We downloaded their trial, but have a lot of difficulties getting piping to work properly.

    We have a standard CPanel/WHM server and we already piping that works perfectly well with eSupport.

    Any ideas what's wrong with SupportTrio?

    If somebody would be willing to evaluate and fix the situation today, we'd be more than happy to compensate you for your time.

    Best Regards,
    Boris
    - AdWatcher - From the founders of HostVoice, comes the first ad management and tracking service created with web hosts in mind. Track Google AdWords, Overture, hosting directories, local advertising, etc. Compatible with ModernBill, WHM AutoPilot, ClientExec, PayPal, 2CO and others.
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  2. #2
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,999
    PM sent.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  3. #3
    Join Date
    Mar 2001
    Location
    Houston, TX
    Posts
    973
    Run cron_pipe.php or cron_pop.php directly in your browser to help debug the settings you put together (this is what the SupportTrio guys said when I called them)

    Roj
    Web Hosting? Been there. Done that.
    I am niyogi.

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