Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Trouble cancelling account with DDI Hosting

[liz]

I've put in a ticket to cancel my reseller account at the end of the current bill cycle, and that was on Aug 8th. But the billing department ignore it and went ahead to charged my CC. And since then, I have been trying to get a response from them, one tech guy replied (after 10 days) and said that he has forward the issue to the "relevent" department and awaits their reply. That was on Aug 18th. Until today, I still did not hear a thing from the revelent department.

Does anyone has any idea what I can do to stop them from charging my CC again, since I have no option to disable it in Morden bill. Can I do a chargeback under such circumstances? Any advice is appreciated. Thanks.

[Lubby]

Haven't heard anything about DDI in a long time. Was hoping that meant things had gotten better. This hopefully is just a billing glitch. If you can't get them to reverse it for you my suggestion is to do a chargeback, its basically your only option if they won't refund the money. So long as you used the proper method to cancel your account that is.

[liz]

Hello,
thanks for the input.

I am just wondering if anyone else had trouble trying to cancel an account with them. It's already Aug 31st, and my ticket to cancel my account was raised on Aug 8th, still no response from the billing department.

I just spoken to my CC company, and was advised that if they still do not reply, I will have to file a dispute for fraud.

Just my bad luck to go with this webhost.

[liz]

Can anyone help me?
If you did cancel your account with DDI hosting,
how did you get them to response?

Please share your experience.
Greatly appreciated!!

[yagster]

If they have not responded to you within the past 5 business days, I would contact the credit card issuer and request a chargeback.

You should be able to get your money back that way, if all other options have been exhausted.