I have buy a host from vistapages with 30 days money back guarantee . I try this host on 20 days and i get problem with 4 downtime . I don't want to use the bad host and asking them refund me 25 days ago but they did'n answer and refund me . How can i do now ?? Please help me !
Did you follow their cancellation procedures? Most hosts have a page where you have to cancel and then they will start the cancellation process. Your best bet is to contact them and keep trying. They are the only ones who can help you get your refund.
**EDIT: Cancellation & Refunds: Should you become unsatisfied with our services within the first 30 days of your account activation, VistaPages will refund your hosting fee subject to the money back guarantee terms listed in this agreement. Refunds are not available for pre-paid accounts and after the 30 days of account activation. You may however cancel your account at any time. You will need to contact customer serivce and verify information before cancellation takes place. You will be charged in full for the entire month in which you canceled your account. Accounts which have negative balances will be collections and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. **
This was taken straight from VistaPages TOS. I suggest you read their TOS and see if it applies to you.
i have e-mail to sale , support and asking over live support but they alway set they only can support and can't refund me , for ask refund i must email an admin. I email all of them many time on 25 days (after i try to use this host 20 days) but nobody answer me about refund . I think is not problem with me about TOS only they don't want refund me.
i have try to e-mail them again and calling . But they did'n answer me . I think they don't want refund me .
Webhostingtalk admin please pin this topic for help everyone not losing money with vistapages .