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Thread: CTN1 sucks

  1. #1
    Join Date
    Nov 2003
    Location
    States
    Posts
    63

    Thumbs down CTN1 sucks

    I had 5 servers on CTN1. But they were always bad in customer care so I carried 4 of them to Turkey. Now they are working great.

    I have 1 server on CTN1 right now but they closed it without any information and their email is;

    ----------------
    Good Morning Sir,



    We have no trust on your company.



    You have canceled all servers and now you make a backup….for restart on different data center. Sorry. We disconnect this server in ten minutes.



    Cordialement / best regards
    Franck DELMAS
    Ingénieur Support / Technical Support Team
    CTN1 SAS
    66, avenue des Champs Elysées
    75008 PARIS
    France
    Tel : +33 (0)1 53 56 12 70
    Fax : +33 (0)1 53 56 12 71
    Mail upport@ctn1.net
    Site: http://www.ctn1.net

    -------------

    I was working with them for 1,5 years and they can say these words to me. And couldnt I backup my server? Couldnt I stop the service if I dont like the service? Then I said If you dont trust me then I will have NO reason to work with CTN1. Then they get angry because I will leave them after my payment.

    Now they are not charging the amount from my credit card. They charged 3 times before from the same cc. They want money with wire transfer... I can not understand what the hell are they doing.

    My server is closed and I am losing money. CTN1 is not a good place to be in. If you are looking for somewhere runaway from them.

  2. #2
    Join Date
    Feb 2004
    Location
    Sofia
    Posts
    1,349
    If you paid in advance, how could they disconnect your server?!
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  3. #3
    Join Date
    Jun 2003
    Location
    Tampa FL
    Posts
    2,378
    I would suspect there is much more to this story. maybe we will get more details soon.
    Ceridius Networks Sales
    Email/MSN sales@ceridius.com
    Ceridius Networks - Reseller of Hivelocity Hosting
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  4. #4
    Join Date
    Nov 2003
    Location
    States
    Posts
    63
    They do NOT accept credit card!! They are wasting my time.

    They want the money with wire transfer and it's fee is 50€ extra for me. They are doing this because I said them I will not work with them in the next period. Thats all.

    HiVelocity, what do you mean?

  5. #5

    Complete story about EVI

    Dear Sir,

    Thanks for your mail about CTN1 Company.

    You have only forget a minor point but essential on relation business.

    "Each time you have two months laters on your payment!!!"

    We have made more effort with your company and for see your money you have no choice to cut off your servers.

    We don't know if any web hosting company accept this later on the payment.

    We have purpose each time delay for your company and now after 1.5 Year you write "CTN1 is suck".

    It's your opinion and we respect this but please find another web hosting company...

    Good luck on your new web hosting company.

    have a nice week end...
    Last edited by mgctn1; 08-21-2005 at 06:09 PM.
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  6. #6
    mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~

  7. #7
    Join Date
    Aug 2003
    Posts
    833
    Originally posted by BSD2
    mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~
    WOW! 6 months you are still waiting......very patient.

  8. #8
    Join Date
    Feb 2003
    Posts
    82
    As HiVelocity said, there is probably much more to this.
    CTN1 *do* take credit cards, they have billed mine each month for around 2 years.

    Marc and Franck at CTN1 have always been helpful to me and the other customers I have recommended to them.

  9. #9
    Join Date
    May 2005
    Location
    California
    Posts
    33
    That just wrong... Plain Wrong

  10. #10
    Join Date
    Jun 2003
    Location
    Tampa FL
    Posts
    2,378
    Originally posted by BSD2
    mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~
    6 months I think it is safe to say that email got lost.
    Ceridius Networks Sales
    Email/MSN sales@ceridius.com
    Ceridius Networks - Reseller of Hivelocity Hosting
    Network Speed Test

  11. #11
    Originally posted by BSD2
    mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~
    lol...?

    Didn't know we were allowed to start flame wars on other companies

  12. #12
    Originally posted by WebHostics
    lol...?

    Didn't know we were allowed to start flame wars on other companies
    And how is it a flame war?

  13. #13
    Join Date
    Jan 2003
    Location
    Chicago, IL
    Posts
    6,786
    I'd have to say that my experience with CTN1 wasn't great either. I emailed to cancel a server three times, never got a response, and I still get emails from them, etc. about a year later. I've checked and my CC hasn't been billed, so I guess it isn't too bad, just seems they need to work on billing/communication.
    Karl Zimmerman - Steadfast: Managed Dedicated Servers and Premium Colocation
    karl @ steadfast.net - Sales/Support: 312-602-2689
    Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation
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  14. #14
    Join Date
    Aug 2003
    Posts
    2,003
    Did mgctn1 babelfish that? It's some of the most horribly broken english I've seen. If I can't understand you then I can't do business with you. Maybe a bit cruel, but communication is very important to me.

  15. #15
    Join Date
    Aug 2005
    Location
    Oxford, England, UK
    Posts
    828
    1stStrike, cut him some slack, English isnt afterall his first language, CTN1 are French. Having said that, reading it a few times helps you understand what he said.

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