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  #1  
Old 08-11-2005, 07:32 AM
onuy onuy is offline
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Join Date: Nov 2003
Location: States
Posts: 63
Thumbs down

CTN1 sucks


I had 5 servers on CTN1. But they were always bad in customer care so I carried 4 of them to Turkey. Now they are working great.

I have 1 server on CTN1 right now but they closed it without any information and their email is;

----------------
Good Morning Sir,



We have no trust on your company.



You have canceled all servers and now you make a backup….for restart on different data center. Sorry. We disconnect this server in ten minutes.



Cordialement / best regards
Franck DELMAS
Ingénieur Support / Technical Support Team
CTN1 SAS
66, avenue des Champs Elysées
75008 PARIS
France
Tel : +33 (0)1 53 56 12 70
Fax : +33 (0)1 53 56 12 71
Mail upport@ctn1.net
Site: http://www.ctn1.net

-------------

I was working with them for 1,5 years and they can say these words to me. And couldnt I backup my server? Couldnt I stop the service if I dont like the service? Then I said If you dont trust me then I will have NO reason to work with CTN1. Then they get angry because I will leave them after my payment.

Now they are not charging the amount from my credit card. They charged 3 times before from the same cc. They want money with wire transfer... I can not understand what the hell are they doing.

My server is closed and I am losing money. CTN1 is not a good place to be in. If you are looking for somewhere runaway from them.



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  #2  
Old 08-11-2005, 08:27 AM
Imago Imago is offline
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If you paid in advance, how could they disconnect your server?!

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  #3  
Old 08-11-2005, 08:52 AM
ceridius ceridius is offline
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I would suspect there is much more to this story. maybe we will get more details soon.

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  #4  
Old 08-11-2005, 09:05 AM
onuy onuy is offline
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They do NOT accept credit card!! They are wasting my time.

They want the money with wire transfer and it's fee is 50€ extra for me. They are doing this because I said them I will not work with them in the next period. Thats all.

HiVelocity, what do you mean?

  #5  
Old 08-21-2005, 05:54 PM
mgctn1 mgctn1 is offline
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Join Date: Dec 2003
Location: France
Posts: 25
Complete story about EVI

Dear Sir,

Thanks for your mail about CTN1 Company.

You have only forget a minor point but essential on relation business.

"Each time you have two months laters on your payment!!!"

We have made more effort with your company and for see your money you have no choice to cut off your servers.

We don't know if any web hosting company accept this later on the payment.

We have purpose each time delay for your company and now after 1.5 Year you write "CTN1 is suck".

It's your opinion and we respect this but please find another web hosting company...

Good luck on your new web hosting company.

have a nice week end...

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Last edited by mgctn1; 08-21-2005 at 06:09 PM.
  #6  
Old 08-21-2005, 07:26 PM
BSD2 BSD2 is offline
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mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~

  #7  
Old 08-21-2005, 07:38 PM
efarmer efarmer is offline
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Quote:
Originally posted by BSD2
mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~
WOW! 6 months you are still waiting......very patient.

  #8  
Old 08-22-2005, 04:59 AM
nafrance nafrance is offline
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As HiVelocity said, there is probably much more to this.
CTN1 *do* take credit cards, they have billed mine each month for around 2 years.

Marc and Franck at CTN1 have always been helpful to me and the other customers I have recommended to them.

  #9  
Old 08-22-2005, 07:16 PM
Dalip Dalip is offline
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That just wrong... Plain Wrong

  #10  
Old 08-22-2005, 10:24 PM
ceridius ceridius is offline
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Quote:
Originally posted by BSD2
mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~
6 months I think it is safe to say that email got lost.

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  #11  
Old 08-23-2005, 03:49 AM
kr21 kr21 is offline
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Quote:
Originally posted by BSD2
mgctn1, I'm still waiting for a reply to my pre-sales question from 6 months ago ~_~
lol...?

Didn't know we were allowed to start flame wars on other companies

  #12  
Old 08-23-2005, 04:00 AM
BSD2 BSD2 is offline
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Quote:
Originally posted by WebHostics
lol...?

Didn't know we were allowed to start flame wars on other companies
And how is it a flame war?

  #13  
Old 08-23-2005, 04:09 AM
KarlZimmer KarlZimmer is online now
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I'd have to say that my experience with CTN1 wasn't great either. I emailed to cancel a server three times, never got a response, and I still get emails from them, etc. about a year later. I've checked and my CC hasn't been billed, so I guess it isn't too bad, just seems they need to work on billing/communication.

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  #14  
Old 08-23-2005, 04:16 AM
Ronald_Craft Ronald_Craft is offline
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Did mgctn1 babelfish that? It's some of the most horribly broken english I've seen. If I can't understand you then I can't do business with you. Maybe a bit cruel, but communication is very important to me.

  #15  
Old 08-23-2005, 04:23 AM
Alex Fernandez Alex Fernandez is offline
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Location: Oxford, England, UK
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1stStrike, cut him some slack, English isnt afterall his first language, CTN1 are French. Having said that, reading it a few times helps you understand what he said.

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