I had 5 servers on CTN1. But they were always bad in customer care so I carried 4 of them to Turkey. Now they are working great.
I have 1 server on CTN1 right now but they closed it without any information and their email is;
Good Morning Sir,
We have no trust on your company.
You have canceled all servers and now you make a backup….for restart on different data center. Sorry. We disconnect this server in ten minutes.
Cordialement / best regards
Ingénieur Support / Technical Support Team
66, avenue des Champs Elysées
Tel : +33 (0)1 53 56 12 70
Fax : +33 (0)1 53 56 12 71
I was working with them for 1,5 years and they can say these words to me. And couldnt I backup my server? Couldnt I stop the service if I dont like the service? Then I said If you dont trust me then I will have NO reason to work with CTN1. Then they get angry because I will leave them after my payment.
Now they are not charging the amount from my credit card. They charged 3 times before from the same cc. They want money with wire transfer... I can not understand what the hell are they doing.
My server is closed and I am losing money. CTN1 is not a good place to be in. If you are looking for somewhere runaway from them.
I'd have to say that my experience with CTN1 wasn't great either. I emailed to cancel a server three times, never got a response, and I still get emails from them, etc. about a year later. I've checked and my CC hasn't been billed, so I guess it isn't too bad, just seems they need to work on billing/communication.
Did mgctn1 babelfish that? It's some of the most horribly broken english I've seen. If I can't understand you then I can't do business with you. Maybe a bit cruel, but communication is very important to me.