I had 5 servers on CTN1. But they were always bad in customer care so I carried 4 of them to Turkey. Now they are working great.
I have 1 server on CTN1 right now but they closed it without any information and their email is;
Good Morning Sir,
We have no trust on your company.
You have canceled all servers and now you make a backup….for restart on different data center. Sorry. We disconnect this server in ten minutes.
Cordialement / best regards
Ingénieur Support / Technical Support Team
66, avenue des Champs Elysées
Tel : +33 (0)1 53 56 12 70
Fax : +33 (0)1 53 56 12 71
Mail [email protected]
I was working with them for 1,5 years and they can say these words to me. And couldnt I backup my server? Couldnt I stop the service if I dont like the service? Then I said If you dont trust me then I will have NO reason to work with CTN1. Then they get angry because I will leave them after my payment.
Now they are not charging the amount from my credit card. They charged 3 times before from the same cc. They want money with wire transfer... I can not understand what the hell are they doing.
My server is closed and I am losing money. CTN1 is not a good place to be in. If you are looking for somewhere runaway from them.
I'd have to say that my experience with CTN1 wasn't great either. I emailed to cancel a server three times, never got a response, and I still get emails from them, etc. about a year later. I've checked and my CC hasn't been billed, so I guess it isn't too bad, just seems they need to work on billing/communication.
Did mgctn1 babelfish that? It's some of the most horribly broken english I've seen. If I can't understand you then I can't do business with you. Maybe a bit cruel, but communication is very important to me.
I'm looking for Europe provider for web-hosting.
Thing that I'm scaring with ctn1.net - is their TOS.
According to their TOS they will charge 199euro 1st time and 500euro next times for each spam incident plus 149euro per hour for investigation.
They have good ping and not bad prices but this TOS is not for webhosting.
From how I'm reading this, the OP is in the wrong, and in the red...
The OP was behind on his bills, the host was kind enough to let him slide for two months, when the OP realized they weren't going to cut him any more slack he moved his servers.
In an attempt to get payment from the OP, CTN1 shut down the last remaining server, and held his data hostage. And required him to submit payment via secured funds, rather than a credit card that a chargeback could be done on.
Then, whats the OP do? Come here and say they suck, just because he couldn't afford to pay his debt.
If I'm somehow incorrect in my understanding of this situation feel free to correct me.
I ordered my first server at Ctn1 one year ago. The service, the latency, the price and everything looked fine, so I ordered one more the next month.
In June, they had trouble, one of my servers was dead, and after 2 days I received this email:
We met on June 3, 2005 to 01:30 of the morning a major disturbance on our backbone network caused by internal and external incidents.
We occupied all our teams during the night and so far to allow as soon as possible giving in state the various services on the way as well the level servers networks.
We cannot communicate any more information for the moment.
Currently, there remain dedicated servers in the black in the IP class xxx.xxx.xxx.xxx. We have stopped announce for theses IP on the internet.
We invite you to us to announce it while using in priority the Email our phone lines are completely busy. We very hard work hard for restore the situation. For your information, we had received 4000 phone call in 24 hours and we have lost 800 calls. Apologize for all customers. Please accept our excuses for this situation.
***bla bla bla****
We will return to you the current of the next week as soon as we can authorize to express us on the subject.
Thanks for your comprehension.
Support Team CTN1"
OK, but my server did not appear after this. In 3 weeks, I made phonecalls and sendt emails, and suddenly they told me that the mainboard, the hard drive and the network card were broken..... After 3 weeks! Then - I got a new server. (Of course, I had my own backups, and was able to restore all domains temporary on another server.)
Due to their SLA, I also should have at least one month free after the incident, but no - they "can not remember the 3 weeks downtime"....
For about 6 month I have been waiting for RAM upgrades at my 2 first servers. So far: nothing has happened.
In August they made withdrawals from my credit card for the servers twice. After about 1 month, I got something back; I got a couple of "paid" invoices. But they still owe me some money.
I've never waited less than 1 week to get a new server. 2 of my orders never were completed....
A lot of emails and support tickets were never answered.