Results 1 to 8 of 8
  1. #1
    Join Date
    Sep 2003
    Location
    uk
    Posts
    42

    What do you want from a webhost?

    I've been hosting friends sites on dedi servers for years now, I've also helped a lot of friends start up their own hosting co's that have become either reletively sized (100-200 clients) or just failed due to lack of support.

    So i am going to be planning it all out very very carefully and would like to see what people around here expect from their webhost.

    My policy would be:

    true 24/7 support (live chat, e-mail, tickets, my cell)

    fast servers on reliable carriers

    worldwide presence (servers in USA, UK, Europe etc etc)

    ensure that all staff have access to clients details, not just personal details but what kind of questions they ask, what kind of site they host, just little things that make it a much more personalised experience.

    In-house software development team (for a full suite of our very own in-house php, asp etc site tools)

    completely automate everything possible. Account signup, billing, fraud checks, anti-spam on orders etc etc.

    also give both new & current clients access to offers & discounts!

    of course if you feel ive missed anything feel free to stick it down in a reply
    Xurial.net

  2. #2
    The only thing i care about is that my site should be up and running most of the day, i don't want any fancy shmancy offices anywhere in the world.
    Believe it or not, i could not find such a host that's why i got my own dedi and i host all my stuff on it.

  3. #3
    Join Date
    Mar 2004
    Location
    Pennsylvania
    Posts
    74
    completely automate everything possible. Account signup, billing, fraud checks, anti-spam on orders etc etc.
    I would keep the billing department manual if I were you, to have an actual person review each order before it's processed. This will save headaches down the road.
    Steve Lundy - Web Design GT
    Custom & Professional website design services.
    Find Out More!

  4. #4
    Join Date
    Aug 2005
    Location
    Turnersville, NJ
    Posts
    6
    All i want is a good ammount of Uptime, relability and lots of MySQL databases and bandwidth ^_^

  5. #5
    Join Date
    Oct 2003
    Posts
    9,264
    I want one that already knows what I want and need and doesn't need to ask on a forum since they've already done their market/industry research on their own time.

  6. #6
    Join Date
    Sep 2003
    Location
    uk
    Posts
    42
    Thanks for all the comments & opinions!

    As for manual billing I was thinking it would be better if clients could get their accounts online asap without wait then let one of our staff go over the order during office hours, even then we would still be using an anti-fraud service to check it over at the order process.

    David, I would have considered asking people what they want from a webhost to be market research especially when asking somewhere as big as WHT. However rest assured this is by no means our entire 'market research' we have been scouring the web looking at many message boards, news groups, knowledgebases and competiting host websites to find out what people want, what people aren't getting and how we can give it to them.

    P.S. I just noticed I didn't mention uptime anywhere in my post above, sorry about that I meant to put 99.99% and should it fall below this level a very good discount policy to all clients affected.
    Last edited by Iain[XN3]; 08-05-2005 at 02:34 PM.
    Xurial.net

  7. #7
    Join Date
    Sep 2004
    Location
    Northern Europe.
    Posts
    2,573
    I want my site to be up, the servers to be fast, and the support fast and competent.... and friendly, too!
    Web Hosting Reviews — based on real customer feedback
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  8. #8
    Join Date
    Jul 2005
    Location
    Canada
    Posts
    608
    Up all the time, fast, and good suport, you have that and you will be successful.

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