I'm so tired of waiting for a new server that had to tell you about my experience with Rackcheck. 6. august I've waited for 2 months for this server:
Dual Xeon 2,8
1000 GB BANDWIDTH
The server has been prepaid for 3 months. I was promised a 5 buisness day setup.
When I contact them I get some kind of excuse of why it's not ready for use. Every week we contact them 3-4 times. After a while they claimed they had problems with the HDD's being SATA so after about 1 month+ of waiting we agreed to change specs to IDE and thought we would get the server in a matter of days. That did never happen. We are still waiting. We've heard many different excuses such as they are waiting for a controller etc.
The last excuse is that the datacenter is full and that they were waiting for racks. I asked them why they sell servers through their website then. Then I got the answer that they tell the new clients that they have to wait because of this. This might be true, I don't know. Maybe anyone else knows? Anyways they should manage to setup a server in 2 months time.
I really hope nobody else have to experience something like this.
For the record I already have a server with them with almost the same specs (the difference is SCSI HDD's). After it was setup I have had no problems and it has been about 3 months now.
How did you pay for this? If this was done under a merchant account, a merchant can only authorize your credit card, and not actually charge the payment until the time the product is delivered or shipped.
Turn them in to their merchant bank, they will get dropped faster than a hot potato.
██ Ray Womack @ atOmicVPS LTD ██ Linux & Windows Cloud Hosting Solutions Powered by OnApp
██ Fully Managed [Shared] ► [Reseller] ► [Cloud VPS] ► [Dedicated]
██ Featuring the atOmicSTACK™ ● Speed ● Performance ● Reliability