Dual AMD Opteron 246
Dual 200GB SATA HD 8MB Cache
CentOS / FreeBSD / Fedora Core 2
Starting at $ 199.95
Swap out the dual 200GB for a 74GB WD Raptor drive.
Add RAID1 $30 /m NO SETUP
Add 1GB Ram $50 /m NO SETUP
RAID1 W/Drive for Single CPU $50 Monthly
Backup 120GB SATA HD $25 Monthly
Plesk 100 Domain: $15 Monthly
Plesk Unlimited Domains: $25 Monthly includes Application Pack and Spam Assassin
DedicatedNOW Data Center
The DedicatedNOW Data Center resides in Clifton, NJ, just 14 miles from New York City. This new facility boasts enormous growth potential allowing us capabilities of up to 55,000 sq ft of pure datacenter floor space, and ease of access to backbone providers. Currently, the facility incorporates over 7,500 sq ft of completed raised floor data center space, along with 5000 sq ft of corporate office space which includes a front reception area, conference rooms, and ample space for our employees. The new datacenter has been carefully planned from inception to overcompensate for such factors as cooling, generators, UPS's, secondary generators, fire suppression, and much, much more. Our new facility has been set in place with 7,500 sq ft of raised flooring, 8 (eight) 20 ton AC units and double pre-action fire suppression system. Our datacenter is powered a Liebert UPS system and a Caterpillar generator with 4 days of standby fuel. Our datacenter is monitored 24/7/265 by an overlapping array of CCTV cameras and datacenter entry is secured by both biometric and card key access.
Our network runs on our own dark fiber ring connecting our two redundant pops in 111th NYC and 165 Halsey (Equinix) NJ. Each fiber leg is capable of handling our entire networks traffic in case of a failure. Each leg can upgraded to provide transport capacities up to 320Gbps totaling 640Gbps of available transport capacity. Our core consists of Dual Cisco 6509 SUP720 Routers, fully meshed to multiple aggregation switches for maximum uptime. Our multi-homed network is fueled by premium tier 1 carriers Above.net, NLayer (GlobalCrossing), coming soon are Level3 and NYIIX peering. Our datacenter is monitored 24/7/265 by an overlapping array of CCTV cameras and datacenter entry is secured by both biometric and card key access.
- 24/7/365 Live Onsite Support via phone and helpdesk.
- 24/7/365 Level 3 Technicians
- 24/7/365 Cisco Network Engineer
All servers come with free security upgrades upon release of new kernel exploits, and other such threats.
Quite frankly Jay, I mean no harm, but it impresses me that you are announcing new offers – including the Dual Opteron offer that I ordered – when you still haven’t delivered our server 10 days after billing confirmation.
We submitted our order on July 20, and after some paperwork got billing confirmation on July 22. Just when we got billing confirmation you said you sold out of the Dual Opterons. OK, we could still wait for a few days. On July 22 and July 25 we wrote two emails asking how long it would take for you to deliver our server. Those emails were never answered. On July 26 I asked through your online sales support (chat) system if you were accepting new Dual Opteron orders, and if the servers were available immediately. You said that you were accepting orders, but the servers were still 2 days away. OK I thought, “so our server should be delivered within 2 days”. Two days later (July 27) we still had no news about our server, so I wrote an email complaining about the lack of communication. You replied to my email and said that the server would arrive “tomorrow” (July 28). Late at July 28 (a Friday) I still had no news about our server, so I wrote another email complaining, already doubting we would ever get the server. You replied to that email confirming that you had a problem but that on the following Monday (August 1, yesterday) our server would be delivered. Of course, our server was not delivered and we still haven’t got a word from you.
I was about to write an email canceling our order when I accidentally found this thread. I supposed your company was experiencing difficulties in some way (stock, supplier, finances, whatever) which justified the poor service and delay, and I would cancel the order for that reason. We need a reliable service. We chose you because you had a good reputation here, not only a great price.
But now you’re announcing new offers – an “inventory blowout” – which probably means you are not doing any bad with stock or supplier. So why haven’t you delivered our server yet? If you don’t have the server or cannot deliver it in a reasonable time, why are you announcing it – even in this thread?
Ethically speaking, I’ve always been against using WHT for “bargaining” with the providers. As long as the provider is cooperating there’s no real reason to complain publicly. But in this case I really felt we’re not getting the due respect (which you’ve always had from my part). I can understand that problems happen, and would be very happy to know that this was an isolated (and uncommon) problem in your company.
I would love to hear your position.
If you can deliver our server quickly now we will still give you a try.
Our order number is #2751.
PS: I’ve read the forum rules and have not found anything forbidding this kind of post. Is this OK? I really hope I’m not breaking any rules here. If my problem is not an isolated problem, this post should prevent other users from having the same headache, so I think it is pertinent.