Results 1 to 6 of 6
  1. #1

    Anything about

    Im getting mixed reviews all over the place about My experience with hosting is that if the company has toll free 24-7 support, they tend to be alot more reliable. Does anyone have some first hand feedback about them?

  2. #2
    Join Date
    Mar 2003
    New York City
    Have you tried searching here on WHT?

    Also a toll free number is good but there are reliable hosts out there without a toll free number
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...

  3. #3
    Join Date
    Apr 2004
    United Kingdom

  4. #4
    Join Date
    Oct 2002
    Have you tried ringing the toll free number?

    Some companies may advertise the fact they have a toll free number, but its no use if its not answered.
    Shared Hosting - Servers in the US and the UK
    Reseller Plans - For ultimate reliability - Hosting made easy

  5. #5
    Join Date
    Oct 2003

    toll free

    I would agree on the toll free aspect; not having a toll free number would seem to indicate a pretty small organization. Even very small businesses have 800 numbers. I would differ on the 24/7 issue. I've had hosts with "24/7" who could not be contacted during off hours at all--either very low staffing or not manning them at all, while a compnay I use has 7 day a week support that always answers the phone during what I would consider reasonable hours (8 AM to 10 PM weekdays). The real measure is getting the support you need.

  6. #6
    800 numbers add overhead, a need for additional staff, and you end up spending time on the phone with ppl who you can't understand.

    I find that tickets work MUCH smoother as you have documented history, you can make yourself more easily understood and language becomes less of a problem.

    For a large host that's fine, but for a small to medium sized one, it can be both a blessing and a curse.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts