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  1. #1
    Join Date
    Jun 2003
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    Can someone please help me identify this software?

    I've seen this kb software here:

    http://support.imhosted.com/kb/
    and
    http://kb.modernbill.com/

    and I'm completely in love with it, but I don't know if it's a standalone KB software or part of an existing helpdesk system.

    Can anyone help?
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  2. #2
    Join Date
    Jun 2003
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    Aha - it's Support Trio.
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  3. #3
    Join Date
    May 2004
    Location
    Lansing, MI, USA
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    1,548
    Does lead one to wonder why ModernBill does not use their own knowledge base though...
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  4. #4
    Join Date
    Jun 2003
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    LOL - very true, although their helpdesk is integrated into their software, which would require login, whereas the one they have on their help site can be freely accessed.

    Besides, they're always touting compatibility with Kayako, Cereberus, etc, so obviously the helpdesk portion isn't high on their list of important features.
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