At first my experience with HostingSimply is nothing but great however lately I've been running into tons of problem for example resolving my addon domain issues.
I added few domains to my addon to see if it'll work. I added them on July 16 and until now I still get the following error message:
The following error occurred:
[code=DNS_TIMEOUT] A DNS lookup error occurred because the request timed out during the lookup. "
I contacted GoDaddy and they assured me that the settings on their end is okay and was advised that I contact my hosting provider. I filed a tickey and I have not gotten any response also live help is not willing to help out their customers regarding this issue.
In addition to this, my ftp login has stopped working. It was working before with the same user ID and password I have now but now all I get is:
"Connection failed (Connection refused)
Delaying for 120 seconds before reconnect attempt #1"
It's just frustrating that I cannot do the things I want to do because of these problems. I hate to do this but I just thought everyone should know about my experience so far with them. I don't know what to do? Should I get a new hosting provider or...?
The decision is yours, I'd suggest you try giving them a call
Telephone: +1 ( 780 ) 945 - 1391 and see if you get a response and maybe your problems can be solved that way.
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I just sent an email to close my account with HostingSimply because:
1. They could not fix the addon problem I was having.
2. They do not answer any emails /tickets
3. They ignore you on chat if they cannot figure out what the problem is. (I'll send the screenshot if you guys like)
Originally posted by yktan Unfortunately, after pretty good service for more than a month, I am facing problems with my Addon domains as well. They were working fine and suddenly went offline for 6 days (so far).
I really hope they can get it fixed real soon, I'm even looking for new web hosts now.
evsion, which host did you sign up with?
Looking at his above post, I think he is planning to sign up with HostGator.
Sorry to hear about all of your troubles, hope you get them resolved with HostingSimply. They had such a nice feedback a few weeks ago, it is surprising that the company just turned bad over night.