I need to get this of my chest. This outfit are possible the worst bunch of shysters that I have come across.
Their website makes the usual promise...
"Do you offer a money back guarantee?
Yes! If you are unhappy with our service for any reason, we offer an unconditional 30-day money back guarantee.
This makes new customers feel a lot safer -- you can try out our great hosting package without any risk."
Well after lashing out $269.55 for a reseller account, I was deeply unimpressed, and gues what? I'm still waiting for a refund despite a string of emails bouncing back and forth. On advice from another site, I have now reported the company to the Texas Attorney General's Office, the Federal Trade Commission, the Department of Consumer Protection and the Texas Better Business Bureau.
How long has it been since you've requested for a refund? Have you tried calling them? I'd say try all methods of contact and see how it goes. Good luck.
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Have tried all comms routes - Lengthy emails that usually get a terse reply, a phone that is constantly on voicemail etc. etc.
Despite my best efforts, they now don't even reply to emails despite the fact that up until the weekend, I had been courteous and, for the best part, patient. My patience has now run out though after the last email excuse from them that..."For some reason refund can't be processed. I'm in contact with our billing company to resolve this problem as soon as possible." That was 7 days ago.
I'm UK based so have little experience of the US legal system, but I'm damned if they think they can get away with this.
Any advice on the US equivalent of the UK Small Claims Court would be gratefully received.
Originally posted by deebee This has been going on for the 2 months now - I don't think I'm being unreasonable here, am I? The refund was requested within 6 days of the account going live.
No doubt you have every right to ask for that refund, since they 'did' advertise it.
This is becoming a common scenario these days. Keep hearing more of them hosts that cheat clients with the 30-day money back guarantee clause.
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Yes, a common trend I suspect. However, even as a UK citizen, I still have consumer rights in the US. My concern is not realy the money, it's the business principle - let's face it at the end of the day this is no better than a scam.
Generally, I'm not the vengeful sort but I really want to nail this outfit. Who knows, it might help other people from being suckered.
They should take care of it, visa and mastercar take very seriously online fraud. Try anyway to contact your host once again over the phone, email, fax etc.