I just want to express my opinion on this matter as i am having the same problem. I have recieved a number of emails from customers who informed me that the payment process failed when i contacted 2co they informed me that they are having problems with verified by visa. What annoyes me is that they did not send out emails informing us of this if they knew
And infact they only told me when i contacted them! I told them it would be a good idea to inform there clients of the problem and they did post an annoucement in their news section that they had disabled the verified by visa system until this issue is rectified.
However they have now removed this item and i recieved another email from a customer stating that the system failed due to "verfied by visa" i have lost countles sales and hence moneyover the inability to take Visa Cards and am not recieving replys to my support posts on the current situation an am left guessing!
I am all for improvements in internet payment security but this should be at 2co cost and not ours.
It is like us recieving a payment and not providing the goods i am sure they would have something to say about that!
We as 2co clients need to stick together and demand prompt action and information updates on this situation. Personally a would like to see them wave some of their fees for a set period as some sort of compensation.
We pay for the service and they are not providing it so lets demand action i have already used a few angry smileys in this post but here is a few more to reflect my feelings
If anyone has an update on this situation please post as i am getting no luck so far from 2co