I recently received a free upgrade to 2mbps from my ISP, Demon.
Ever since, the connection has been really poor. I have just spent the last hour trying to connect, doing so many times, for all of 10 seconds (not even enough time to open up demon.net and find their technical support phone number).
I have finally managed to get on for some length of time.
Is anybody else having any issues? Mainly after they received the free 2mbps upgrade?
Speaking with a friend, it sounds like it is a BT problem. For about a year now, I have had a strange crackling noise coming through the phone, whilst I am on and off the Internet, my friend says he had the same problem, and they fixed it straight away.
If you have a poor voice line then get BT to sort it out. We had this same problem recently after moving to 2Mbit, it just couldn't stay synched because of the quality of the line. BT came out and replaced a load of cables and connectors and now everything is perfect.
BT are not doing anything to be honest. They have just given me a few tests to do myself. It is strange though, after the lady at BT did the line test, and I put the phone down, despite them saying the line is fine, the crackling has stopped, and the Internet has been fine.
My phone line at home has always been crackly.. we had BT out numerous times, they've tested all our phone sockets, replaces main cables etc. checked our exchange and the connections box at the end of our road and so on.
All we got from it was a STILL crackly line and a wrecked windowsill where they replaced the cord and drilled a hole right through our windowsill, because the guy messed up and couldn't get the cable back through the origional hole.