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Cerberus help ?

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  #1  
Old 07-27-2005, 02:39 AM
iNex iNex is offline
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Cerberus help ?


Hi,


I'm pretty new with cerberus configuration, just got it setup today with free version. I can't figure out everytime I open a ticket, it sent an e-mail instead open a real ticket where I can assign a support staff. Any hint ?

Thanks,



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  #2  
Old 08-26-2005, 04:55 PM
SkOrPiO SkOrPiO is offline
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what cerberus are you using... because i have cerberus ftp... :-P please elaborate.

  #3  
Old 09-01-2005, 10:15 AM
ThinkSupport ThinkSupport is offline
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You first need to create staff logins from the cerberus admin login Configuration -> Agents -> Create New Agent

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Old 09-01-2005, 12:23 PM
AHDOnline AHDOnline is offline
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Try these tutorials, they are helpful when getting started

http://www.cerberusweb.com/tutorials.php

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  #5  
Old 04-09-2006, 06:03 PM
mtech-hosting mtech-hosting is offline
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man, cerberus is one of the most frustrating things ive ever encountered... especially the email parser. the instructions for this thing read like chinese and the support foprums were oudated by almost a year. needless to say its deleted and help center live has taken its place.

Cerberus looks pretty and all and it has good functionality, but its not for the faint hearted.

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