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Cerberus help ?

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Join Date: Jan 2005
Posts: 32

Cerberus help ?


I'm pretty new with cerberus configuration, just got it setup today with free version. I can't figure out everytime I open a ticket, it sent an e-mail instead open a real ticket where I can assign a support staff. Any hint ?


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Join Date: Aug 2005
Posts: 9
what cerberus are you using... because i have cerberus ftp... :-P please elaborate.

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Join Date: Feb 2005
Location: India
Posts: 910
You first need to create staff logins from the cerberus admin login Configuration -> Agents -> Create New Agent

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Join Date: Aug 2002
Location: Pittsburgh
Posts: 136
Try these tutorials, they are helpful when getting started

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Join Date: Mar 2006
Posts: 17
man, cerberus is one of the most frustrating things ive ever encountered... especially the email parser. the instructions for this thing read like chinese and the support foprums were oudated by almost a year. needless to say its deleted and help center live has taken its place.

Cerberus looks pretty and all and it has good functionality, but its not for the faint hearted.


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