My Bad Experience with ImHosted: They didn't pay for my money back guarantee
I signed up with Imhosted on July 9 and paying around $100 for one year payment. After some days, I realized that I am not satisfied with their services. I contacted their sales department for claiming 30 days money back guarantee. But, guess what happened! There is no response for more than two weeks except one email saying that my first email would be forwarded to the concerned department.
I send them 3 emails after that, but absolutely no response. Can any body here pointing me out to what I should do next. I am living in Japan. Is there anyone here running a legal company? Then I can work with you to sue ImHosted for doing bad business
Yet another of a thousand examples why so many of us here advise to NEVER pay for more than a month to start with a new host.
After a while on month-to-month if you are secure with the host's performace then you can upgrade to annual or whatever to save a few $$.
There are literally hundreds of stories like this here. And almost always it involves someone who paid for a year (sometimes 6 months) up-front and then wasn't satisfied.
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Now remember next time you decide to deal with a hosting company please start out with the monthly plan, then if you like their services, then and only then pay the host for the whole year. But please stay with a host for at least 2 months before you decide to pay the whole year. That way you know how their service is like and the company wont beat you. In terms of getting your money back " AH-Tina " is right call your card company and explain to them and try to save your emails you have sent them for evidence.
I stopped offering yearly payments myself (for all but the lowest plan) to prevent large refunds. I will offer them to established clients if they ask, but for new clients, monthly/quarterly is it. I don't like getting yearly payments because it really messes up the cash flow, and that way my clients are not locked in and if (God forbid) something should happen and I was forced to close up shop, etc, makes for less of a accounting mess.
munadi, they have a contact number (looks to be a voice box):
Update your ticket and leave a message telling them they have 24 hours to contact you or you will proceed with a chargeback.
It's unprofessional to ignore a refund request for 2 weeks...
Thanks for your advices. They are very helpful. I have a good news now :-)
Just after my post in this forum, I opened a new ticket and send one more email to ImHosted via. I pasted all my previous communications with the staff.
Surprise!, in a while ImHosted replied my email and I got refunded.
I have no idea, whether ImHosted people are in this forum :-)
Anyway, I really do not know the reason. Why after more than two weeks? It took a long time, right? What do you think folks about the delay? For me, it is unacceptable eventhough I got refunded at last!
I hate it when companies don't honor their money back guarantee as it makes it a lot harder for people to trust smaller companies like mine even though I do stand behind my money back guarantee. However, I do not issue a refund until I am able to thoroughly go through their account activity and make sure that any illegal activity went unnoticed during the daily log checks, etc (5 days at the most). This may have been the same thing that ImHosted was doing but at least they could have been nice enough to send you an email right away saying that they have recieved your request for an refund (just not an autoresponder), and let you know what is going on. In my opinion the an account investigation is something every host should do as a money back guarantee can easily be exploited by scammers and spammers and end up causing problems for you down the road. Even if you take the proper precautions during every other stage, it is still possible, although somewhat unlikely, for scammers and spammers to go undetected.
Originally posted by AH-Tina Scammers aren't going to ask for a refund. They don't even use their own credit cards.
Perhaps that was a bad example but there are still tons of other people that use their web hosting for illegal purposes and use their own credit card, paypal account, or other payment methods...
Originally posted by munadi If it was for investigation purposes, I agree with you and respect ImHosted intention. But, at least they should informed and told me in advance that they need to do it and will take some time.
I totally agree with the fact that they should have at least let you know what was going on.
Originally posted by neb1211 Perhaps that was a bad example but there are still tons of other people that use their web hosting for illegal purposes and use their own credit card, paypal account, or other payment methods...
In 8 years of being in this business and 1000s of customers - I have never once had anyone do something illegal that used their own credit card or Paypal acct. The only times were when we failed to weed out a fraud order.
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Originally posted by AH-Tina In 8 years of being in this business and 1000s of customers - I have never once had anyone do something illegal that used their own credit card or Paypal acct. The only times were when we failed to weed out a fraud order.
An order doesn't need to be a fraudulent order for it to be illegal. I have seen several sites that are used for transfering copyrighted files and as soon the files are done being transfered where ever, they are deleted. Also, I should have added that I look for things that are in violation of the TOS and AUP. So far, I have been able to catch everything right away, but there is always the possibility that something may go undetected for awhile.