I just wanted to give quick kudos to Acunett Server Management. We have been with them for a year and they have been very helpful. I am very much a novice and they seem to put up with me very well. Reagardless of the time, they have always responded within 20 minutes. I highly recommend them.
Yes, I have a server with The Planet and have a small hosting company. They do the proactive management and back ups for my business. I have also forwarded numerous questions from clients that I was unable to answer and they were quick with the appropriate direction.