I have looked at your account and that last invoice was for an outstanding balance on your account. If you look at your Cancel request ticket you will see the reply from our staff explaining this on the 22nd of last month when you requested the cancel. I have alerted them of your recent ticket and they will be updating you with further details.
Please take a look at your cancel ticket #NZR-11598-XXX (replace XXX) in your recently closed tickets section of your support portal.
Originally posted by PSFServers Did you receive special treatment because you complained here at WHT? or has LT done away with the 30 day cancellation rule for all customers?
We are working on reducing it to 7 days for end users and 2 days for resellers.
On a lighter note.....I think dedicated server companies could do away with their tt system, and monitor the forums here. Whachall think
No we prefer our clients use our support tickets systems that are inplace and manned 24/7 for support and other issues. WHT is not our support forums or support systems
Contacting us first to resolve issues such as this and provide us some amount of time to look into the issues and respond prior to making posts on forums such as this and elsewhere. We are more then willing to assist people but they need work with us and allow us time to look into issues.
Belive it or not it does take some time to process 500+ unique tickets per day along with the tickets that roll over from the days prior. We do try work them all as fast possible with the levels of staff we have on hand.
Originally posted by LTADMIN We are working on reducing it to 7 days for end users and 2 days for resellers.
Glad to hear this. I was a little worried when I say them wanting a 30day notice when I read in the terms of service that only 7 days was needed. =)
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