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  1. #1

    Total Newbie Hosting Question

    I have a site hosted on peoplehost. For the last 2 days I have had trouble connecting to edit my site. Tonight I'm getting the message "Unable to resolve server". My question is "how much downtime is normal?" I know that administrative tasks, etc., have to be done. Since this is my first site, I don't know what to expect. Thank you for your replies.

  2. #2
    Join Date
    May 2003
    Posts
    1,664
    Check www.dnsstuff.com to see how your domain is resolving. See if it is problems with your name servers being incorrect or if they are having issues with their DNS servers.

  3. #3
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    I would suggest you to contact them directly and see what the downtime was caused by, and what the exact problems are with the server you're on.
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  4. #4
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,306
    A decent host can guarantee 99.5% - 99.8% uptime. That means around 2-3 hours per months for server maintenance. However, I see many hosts can reach 100% uptime in several months.

  5. #5
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    2 - 3 hours a month is an insane amount of downtime. Less than 15 minutes per month per server is within the range of acceptable...and anything over that should be explained by the host. You should also expect apologies and some credit to your account if it goes beyond that.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  6. #6
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    A bit harsh, Tina, wouldn't you say?


    Downtime stats explained - based on a full month
    --------------------------------------------------------------------------------
    0.1% = approx. 15 minutes of downtime

    99.9% = 15 minutes or less
    99.8% = 30 minutes or less
    99.7% = 45 minutes or less
    etc.....

    It is common with the majority of good Hosters to provide 99.8% uptime or better, every month on a regular basis. But if someone is paying $3.00 a month for 2+ GB of Web space and oodles of Data transfer, then maybe their site is a non-important one and are just happy that their site works, sometimes.

    If Uptime is important and 30 minutes or less of downtime per month is desired, look to pay a decent dollar. Also make sure to ask if the Hoster can provide a 3rd party verification of Uptime 'and' make sure to ask if checking is done every 5 minutes or less.
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  7. #7

    DNS Stuff Report

    Thanks for all your replies. I went to the DNS report site and had the following problems:

    FAIL Missing (stealth) nameservers FAIL: You have one or more missing (stealth) nameservers. The following nameserver(s) are listed (at your nameservers) as nameservers for your domain, but are not listed at the the parent nameservers (therefore, they may or may not get used, depending on whether your DNS servers return them in the authority section for other requests, per RFC2181 5.4.1). You need to make sure that these stealth nameservers are working; if they are not responding, you may have serious problems! The DNS Report will not query these servers, so you need to be very careful that they are working properly.

    ns2.peoplehost.com.ns1.peoplehost.com.
    This is listed as an ERROR because there are some cases where nasty problems can occur (if the TTLs vary from the NS records at the root servers and the NS records point to your own domain, for example).

    FAIL Missing nameservers 2 ERROR: One or more of the nameservers listed at the parent servers are not listed as NS records at your nameservers. The problem NS records are:
    ns31.peoplehost.com.
    ns32.peoplehost.com.

    Stealth NS record leakage Your DNS servers leak stealth information in non-NS requests:

    Stealth nameservers are leaked [ns2.peoplehost.com.]!
    Stealth nameservers are leaked [ns1.peoplehost.com.]!

    This can cause some serious problems (especially if there is a TTL discrepancy). If you must have stealth NS records (NS records listed at the authoritative DNS servers, but not the parent DNS servers), you should make sure that your DNS server does not leak the stealth NS records in response to other queries.

    Since I am such a newbie, I don't know what this means or how to fix it. Can someone explain?

    Thanks

  8. #8
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    The problem is the Nameservers used at your Registrar -- where your Domain is registered. You must use the Nameservers provided to you by 'peoplehost.com'. If that is what you have done, then your Host put you on the wrong Server or provided you with the wrong Nameservers to use.


    Edit: http://dnsreport.com/tools/dnsreport...peoplehost.com
    Shows the same problem with their own Domain name. Obviously these people are not quite sure what they are doing.
    Last edited by Website Rob; 07-19-2005 at 10:16 AM.
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  9. #9
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Originally posted by Website Rob
    A bit harsh, Tina, wouldn't you say?



    Not at all.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  10. #10
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Sorry Tina, but to say that all hosts must attain certain uptime levels is not entirely fair IMO.

    A host should reach or be very close to the levels of uptime that it lets the customers believe will be reached, be it 99%, 99.5% or 99.9999%.

    Not all hosts can be Akamai, and not all customers need Akamai.

  11. #11
    Thanks for all your help. I found the problem! It was my Norton stuff. When I disabled it, everything worked fine. Hope this helps some other newbie like me.

    Mammabird

  12. #12
    Join Date
    Sep 2004
    Location
    Northern Europe.
    Posts
    2,571
    Yeah, I recommend you chuck Norton... I use NOD32 antivirus and Outpost firewall. Better + less expensive.
    Web Hosting Reviews based on real customer feedback
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  13. #13
    Join Date
    Aug 2003
    Location
    Texas
    Posts
    63
    Norton, just overly protective for the people who are affraid of the spies that will drop in and still their life.

  14. #14
    Setting the correct security level of Norton will solve the problem. Most probably you got a high level of security so it blocked off almost everything.

    <<Signature to be setup in your profile>>
    Last edited by anon-e-mouse; 07-22-2005 at 09:39 AM.

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