I have a site hosted on peoplehost. For the last 2 days I have had trouble connecting to edit my site. Tonight I'm getting the message "Unable to resolve server". My question is "how much downtime is normal?" I know that administrative tasks, etc., have to be done. Since this is my first site, I don't know what to expect. Thank you for your replies.
I would suggest you to contact them directly and see what the downtime was caused by, and what the exact problems are with the server you're on.
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2 - 3 hours a month is an insane amount of downtime. Less than 15 minutes per month per server is within the range of acceptable...and anything over that should be explained by the host. You should also expect apologies and some credit to your account if it goes beyond that.
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Downtime stats explained - based on a full month
0.1% = approx. 15 minutes of downtime
99.9% = 15 minutes or less
99.8% = 30 minutes or less
99.7% = 45 minutes or less
It is common with the majority of good Hosters to provide 99.8% uptime or better, every month on a regular basis. But if someone is paying $3.00 a month for 2+ GB of Web space and oodles of Data transfer, then maybe their site is a non-important one and are just happy that their site works, sometimes.
If Uptime is important and 30 minutes or less of downtime per month is desired, look to pay a decent dollar. Also make sure to ask if the Hoster can provide a 3rd party verification of Uptime 'and' make sure to ask if checking is done every 5 minutes or less.
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Thanks for all your replies. I went to the DNS report site and had the following problems:
FAIL Missing (stealth) nameservers FAIL: You have one or more missing (stealth) nameservers. The following nameserver(s) are listed (at your nameservers) as nameservers for your domain, but are not listed at the the parent nameservers (therefore, they may or may not get used, depending on whether your DNS servers return them in the authority section for other requests, per RFC2181 5.4.1). You need to make sure that these stealth nameservers are working; if they are not responding, you may have serious problems! The DNS Report will not query these servers, so you need to be very careful that they are working properly.
This is listed as an ERROR because there are some cases where nasty problems can occur (if the TTLs vary from the NS records at the root servers and the NS records point to your own domain, for example).
FAIL Missing nameservers 2 ERROR: One or more of the nameservers listed at the parent servers are not listed as NS records at your nameservers. The problem NS records are:
Stealth NS record leakage Your DNS servers leak stealth information in non-NS requests:
Stealth nameservers are leaked [ns2.peoplehost.com.]!
Stealth nameservers are leaked [ns1.peoplehost.com.]!
This can cause some serious problems (especially if there is a TTL discrepancy). If you must have stealth NS records (NS records listed at the authoritative DNS servers, but not the parent DNS servers), you should make sure that your DNS server does not leak the stealth NS records in response to other queries.
Since I am such a newbie, I don't know what this means or how to fix it. Can someone explain?
The problem is the Nameservers used at your Registrar -- where your Domain is registered. You must use the Nameservers provided to you by 'peoplehost.com'. If that is what you have done, then your Host put you on the wrong Server or provided you with the wrong Nameservers to use.