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  1. #1

    The Planet is the worst!

    I tells ya, I hate the planet and it's horrible support!
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  2. #2

    might i as why you say that..
    i never had a problem with them in the past..
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  3. #3
    Join Date
    Nov 2003
    Location
    Toronto, Ontario
    Posts
    641

    Re: The Planet is the worst!

    Originally posted by Kyle Korleski
    I tells ya, I hate the planet and it's horrible support!
    it is ridiculous to start a thread like this without any supporting information.

    Why don't you elaborate on why you feel their support is so horrible.
    Kevin
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  4. #4
    Join Date
    Jun 2005
    Posts
    94
    Yea, give us an event that triggered this...
    David
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  5. #5
    Join Date
    Dec 2002
    Location
    Texas
    Posts
    424
    information, we need more information
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  6. #6
    Join Date
    Jun 2003
    Location
    Tampa FL
    Posts
    2,378
    sorry to hear about your trouble.
    Ceridius Networks Sales
    Email/MSN [email protected]
    Ceridius Networks - Reseller of Hivelocity Hosting
    Network Speed Test
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  7. #7
    Join Date
    Jun 2005
    Location
    Houston, TX
    Posts
    396
    the planet supplies the air we breathe.
    Eleven2 Web Hosting is helping the Red Cross
    Eleven2 Hosting - www.eleven2.com
    Help The Red Cross - www.redcross.org
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  8. #8
    Join Date
    Mar 2005
    Location
    England
    Posts
    56

    Re: The Planet is the worst!

    Originally posted by Kyle Korleski
    I tells ya, I hate the planet and it's horrible support!
    pigs can fly too...

    Well give us a reason... we need one to believe you to be honest
    Danny
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  9. #9
    Join Date
    Nov 2004
    Posts
    115
    think this is just plain crap and that this whole thread should be removed, not even closed..

    If everyone started posting like this, everything would be bad.
    Tell us why, what happened, what was the response, etc etc
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  10. #10
    Join Date
    Aug 2004
    Location
    Southern NYS
    Posts
    533
    I couldn't agree more, but please, back up your statement.
    PacketAce
    Because packets were meant to be delivered.
    Premium Mzima Bandwith at Equinix - Secaucus, NJ
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  11. #11
    Join Date
    Mar 2003
    Location
    United States
    Posts
    3,675
    hink this is just plain crap and that this whole thread should be removed, not even closed..
    Give him time to respond, we're all not online 24/7. We'd love for you to elaborate on the situation so we can more clearly judge TP's services. An ambiguous statement like the above says nothing. What sucks answers, response time? Is it something you did that they won't fix?
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  12. #12
    Originally posted by Zach-E2
    the planet supplies the air we breathe.
    haha, that is funny. I left the planet a few months ago for cost reasons. Now I use a smaller reseller, Tailor Made Servers. Support is excellent, the servers are great, and network is rock solid.
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  13. #13
    Join Date
    Nov 2004
    Posts
    115
    Originally posted by CrazyTech
    Give him time to respond, we're all not online 24/7. We'd love for you to elaborate on the situation so we can more clearly judge TP's services. An ambiguous statement like the above says nothing. What sucks answers, response time? Is it something you did that they won't fix?
    i don't expect someone to be online 24/7 I expect when someone starts a topic like that it already got that information.. not just a topic that is based on 'nothing' (yet)
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  14. #14
    Join Date
    Mar 2003
    Location
    California
    Posts
    141
    We are still waiting for the supporting evidence ??!! What triggered the outburst ??
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  15. #15
    Join Date
    Jan 2005
    Location
    North-East, Indiana
    Posts
    417
    lol they have the best support! I have mys ervers there and they always have the best phone support!
    • PHP5 / MySQL / CUSTOM TEMPLATING / CLEAN & MAINTAINABLE CODING
    • WEB DEVELOPMENT via CUSTOM DESIGN / PROGRAMMING
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  16. #16
    It's very interesting comment. I've been working The Planet for two years with any problem.
    HOSTLIST.info Compare thousands of web hosting plans and companies
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  17. #17
    Join Date
    Jan 2005
    Location
    North-East, Indiana
    Posts
    417
    Yea! They are the best!
    • PHP5 / MySQL / CUSTOM TEMPLATING / CLEAN & MAINTAINABLE CODING
    • WEB DEVELOPMENT via CUSTOM DESIGN / PROGRAMMING
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  18. #18
    Join Date
    Dec 2002
    Location
    chica go go
    Posts
    11,858
    lol they have the best support! I have mys ervers there and they always have the best phone support!
    That's funny.

    C:\>nslookup psd-sliced.com
    Server: resolver1.level3.net
    Address: 209.244.0.3

    Non-authoritative answer:
    Name: psd-sliced.com
    Address: 67.43.5.5


    C:\>whois 67.43.5.5
    [Querying whois.arin.net]
    [Redirected to rwhois.liquidweb.com:4321]
    [Querying rwhois.liquidweb.com]
    [rwhois.liquidweb.com]
    %rwhois V-1.5:003eff:00 rwhois.liquidweb.com (by Network Solutions, Inc. V-1.5.7.4)
    network:Class-Name:network
    network:ID:NETBLK-MONTECARLOHO.67.43.5.5/32
    network:Auth-Area:67.43.0.0/20
    network:Network-Name:MONTECARLOHO-67.43.5.5
    network:IP-Network:67.43.5.5/32
    network:IP-Network-Block:67.43.5.5-67.43.5.5
    network:Organization;I:MONTECARLOHO
    network:Org-Name:MonteCarloHosting.Net
    networktreet-Address:Box 158
    network:City:Ethelbert
    networktate:Manitoba
    networkostal-Code:R0L 0T0
    network:Country-Code:CA
    network:Tech-Contact;I:[email protected]
    network:Abuse:[email protected]
    network:Created:20050719
    network:Updated:20050719
    network:Updated-By:[email protected]

    network:Class-Name:network
    network:ID:NETBLK-LIQUIDWEB.67.43.0.0/20
    network:Auth-Area:67.43.0.0/20
    network:Network-Name:LIQUIDWEB-67.43.0.0
    network:IP-Network:67.43.0.0/20
    network:IP-Network-Block:67.43.0.0 - 67.43.15.255
    network:Organization;I:LIQUIDWEB
    network:Org-Name:Liquid Web Inc.
    networktreet-Address:4210 Creyts Rd.
    network:City:Lansing
    networktate:MI
    networkostal-Code:48917
    network:Country-Code:US
    network:Tech-Contact;I:[email protected]
    network:Created:20040212
    network:Updated:20040214
    network:Updated-By:[email protected]
    network:Abuse:[email protected]

    %ok
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  19. #19
    Join Date
    Jan 2005
    Location
    North-East, Indiana
    Posts
    417
    umm no0b, hostingse.com is my domain, not psd-sliced... that is hosted on another server that I get for free because I run music n **** off of it at high rates!

    Ask before you just assume stuff...
    • PHP5 / MySQL / CUSTOM TEMPLATING / CLEAN & MAINTAINABLE CODING
    • WEB DEVELOPMENT via CUSTOM DESIGN / PROGRAMMING
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  20. #20
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Originally posted by mikeylove
    That's funny.

    C:\>nslookup psd-sliced.com
    Server: resolver1.level3.net
    Address: 209.244.0.3
    He didn't say he has ALL of his servers there. Jeeez.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
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  21. #21
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109

    Re: The Planet is the worst!

    Originally posted by Kyle Korleski
    I tells ya, I hate the planet and it's horrible support!
    Would you like some cheese with that whine?

    Feel free to start threads about whatever you want, but when complaining about something, don't waste people's time with nonsense. Don't think you'd like someone to say bad about yourself without anything to back it up.

    As soon as someone finds the "raising your hand" emoticon, we're all gonna use it for voting to have threads like this deleted!
    PotentProducts.com - for all your Hosting needs
    Helping people Host, Create and Maintain their Web Site
    ServerAdmin Services also available
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  22. #22
    Okay. I am sorry for just giving you that one line. You want proof? Well...

    (copied from actual support tickets at the planet, inside of orbit)
    (janglin-07/17/2005 19:28:36):
    It appears that your system has been thouroghly trashed to a point beyond the scope of regular technical support. It is not just bind failing Apache, mysql, named, exim, and eximstats are all showing as failed in cpanel. Manually restarting these services doesn't help. I tried /scripts/upcp --force as well to no avail. I would try completely rebooting the server. If this doesn't help, this is going to take either an os reload (support-->os reloads) or extensive administrative hours ($75/hour) to fix the plethora of problems on this server. (I would suggest the former not latter) Please let us know how you would like to proceed. Thanks.

    I will get more for you soon
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  23. #23
    Join Date
    Feb 2004
    Location
    Scotland
    Posts
    2,830
    Originally posted by Kyle Korleski
    Okay. I am sorry for just giving you that one line. You want proof? Well...

    (copied from actual support tickets at the planet, inside of orbit)
    (janglin-07/17/2005 19:28:36):
    It appears that your system has been thouroghly trashed to a point beyond the scope of regular technical support. It is not just bind failing Apache, mysql, named, exim, and eximstats are all showing as failed in cpanel. Manually restarting these services doesn't help. I tried /scripts/upcp --force as well to no avail. I would try completely rebooting the server. If this doesn't help, this is going to take either an os reload (support-->os reloads) or extensive administrative hours ($75/hour) to fix the plethora of problems on this server. (I would suggest the former not latter) Please let us know how you would like to proceed. Thanks.

    I will get more for you soon
    And that is terrible support because of ...?

    You do realise they are unmanaged servers, right?
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  24. #24
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    You're doing better, Kyle, but still have to get to the 'heart' of the matter.

    Based on your last post, sounds like you were given the 'straight up' on your Server problem. Not sure who has done what, to put it in its current problem situation, but you need to either have whomever broke it, fix it. If it was you then hire someone if you're not sure how to correct the situation yourself. If the DC broke it they should fix it on their own nickel.

    Otherwise, I would suggest an OS reload and go from there; making sure whomever caused the problems last time doesn't do that again.
    PotentProducts.com - for all your Hosting needs
    Helping people Host, Create and Maintain their Web Site
    ServerAdmin Services also available
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  25. #25
    Wait, I thought they were managed servers?
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  26. #26
    Join Date
    Feb 2004
    Location
    Scotland
    Posts
    2,830
    Originally posted by Kyle Korleski
    Wait, I thought they were managed servers?
    By Default, SM servers are monitored and security updates applied if you request it. TP servers come with at least 1 admin hour on top of this and the servers are monitored more.

    Anything further than that and it is your responsibility, not theirs.
      0 Not allowed!

  27. #27
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Originally posted by Kyle Korleski
    Wait, I thought they were managed servers?
    If you purchased the server from SM and did not purchase any of the Managed Service plans then your server wont be managed. There are couple plans to choose from for server management at SM.
    █• CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
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    █• HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    █• We transfer your sites over quickly! I eat penguins for breakfast ...
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  28. #28
    Oops. Heh. Does anyone here know of any good Linux tutorials?
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  29. #29
    Join Date
    Aug 2001
    Location
    Richmond, Va
    Posts
    386
    OMG
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  30. #30
    Sorry for wasting your time.
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  31. #31
    Kyle; webhostgear.com is good for newbies, I always tell people who wish to use self managed services to save expense to visit that site, and its quite comprehensive. You may want to learn a few shell commands, and locations of server modules.

    I presume this is a cPanel server? Please paste this in the shell;

    cd /scripts
    ./updatenow
    ./mysqlup --force
    ./exim4 --force
    ./upcp --force
    ./fixeverything

    You will need a client such as putty (presuming you don't already have one) which can be downloaded from http://www.chiark.greenend.org.uk/~s.../download.html

    In future please think before trashing a host by no fault of their own. I wish you luck in the future.
    BeeServe
    * Rock solid shared & reseller UK webhosting. No downtime™ *
    Now offering fully managed VPS servers
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  32. #32
    Join Date
    Feb 2005
    Location
    United Kingdom
    Posts
    78
    www.eth0.us has lots of good tutorials for securing your server. Look over at forum.ev1servers.net to find lots of good tutorials.
    Mark Stevens
    GHXhosting.com Ltd - Shared & Reseller Hosting
    (UK/US) Dedicated Servers & VPS
    Server-Help.co.uk Experienced Linux server admin for hire
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  33. #33
    Join Date
    Aug 2001
    Location
    Richmond, Va
    Posts
    386
    "The Planet is the worst! "

    This has kinda worked out to be like:

    Opps, sorry judge, maybe it was actually consensual and not rape, my bad....
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  34. #34
    Join Date
    Oct 2004
    Posts
    391
    Originally posted by bdsnyder
    "The Planet is the worst! "

    This has kinda worked out to be like:

    Opps, sorry judge, maybe it was actually consensual and not rape, my bad....
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  35. #35
    Jeff-Exceed: Tried all that - didn't work
    bdsnyder: Yeah, I guess I put on my judges robe a little too early ^_^;;
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  36. #36
    Originally posted by Kyle Korleski
    Jeff-Exceed: Tried all that - didn't work
    bdsnyder: Yeah, I guess I put on my judges robe a little too early ^_^;;
    Try restarting the services individually from WHM. If that doesn't work then reboot the server.
    BeeServe
    * Rock solid shared & reseller UK webhosting. No downtime™ *
    Now offering fully managed VPS servers
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  37. #37
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,878
    Originally posted by bdsnyder
    "The Planet is the worst! "

    This has kinda worked out to be like:

    Opps, sorry judge, maybe it was actually consensual and not rape, my bad....
    ... and people wonder why places like The Planet are raising their prices.

    Sirius
    I support the Human Rights Campaign!
    Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.
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  38. #38
    Join Date
    Aug 2001
    Location
    Richmond, Va
    Posts
    386
    Originally posted by moosh28
    Sorry, but there really is nothing funny about false accusations....
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  39. #39
    This thread should be closed and deleted or renamed.
    YourCheapHost.com - Low cost multi domain hosting solutions. [Legal adult content friendly]
    Reliable web site hosting is our motto. We have Alertra stats to back that up.
    Proven provider of high quality shared and reseller accounts since 2002.
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  40. #40
    Originally posted by bdsnyder
    Sorry, but there really is nothing funny about false accusations....
    I do agree. Hosting companies work hard to gain a good reputation, and this thread was uncalled for.
    BeeServe
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