Who we are:
24/7/365 Private-label Server Administration and End Client Tech Support Response:
We put together a team of over 40 professional Unix and Windows web-server admins who's sole job is to respond within 15 minutes and fix within 60 minutes any problem possible. We answer for you all of your clients hosting related questions, technical problems and concerns via your own Helpdesk 24-hours/day.
Our Staff :
Our technicians are highly qualified and experienced, and all have highly respectable certification.
Staff technicians have one or more of the following:
- BS/MS in Computer Science
- CompTIA A+
- Cisco: CCNA, CCNP
- Redhat: RHCE
- Various others
We don't rely solely on certifications - our technicians are required and able to solve every problem that may occur on a live server.
What kind of tickets can you answer?
Our admins can fix any issues, including:
- CPanel issues, upgrades, fixes, security
- DNS problems, customized MX, subdomains, propagation issues
- Apache overloading, optimizing, abuse tracking
- Email problems, spam, forwarders, errors sending/receiving
- FTP issues, anonymous FTP, hacked accounts
- MySQL problems, user/password, remote login, slowness/speed
- PHP modules, mcrypt, gd, imagemagick, curl, sockets
- SSL installation, generate CSR, lost KEY
- Domain name, whois, dns, new domain propagation issues
- Any hosting related problem under the sun...
Customer Support tickets:
SPECIAL: $1.00 per ticket, includes 1000 tickets
$3.00 per ticket, includes 100 tickets
$2.75 per ticket, includes 250 tickets
$2.50 per ticket, includes 500 tickets
Server Administration Tickets:
SPECIAL: $7.00 per ticket, includes 100 tickets
$9.75 per ticket, includes 20 tickets
$9.50 per ticket, includes 50 tickets
Fanatical Tech support & Full server management for your clients at wholesale prices.
- 100+ Servers, or rapid actual growth
For Details regarding the Datacenter Special please email [email protected]
Single Ticket Price:
- $4/Customer Support Ticket
- $10/Server Administration Job
(Admin jobs common market price is $75/hour, that's a $65 saving on every single admin job)
What is a Server Administration ticket?
An issue that is server-wide and involves system services e.g. apache failure.
What is a Customer Support ticket?
Any issue that involves a regular user or reseller user, e.g. mysql password problem.
Can I use your service with my own branded Support Helpdesk?
Yes! In fact, all emails and support tickets are sent using [email protected] !
Everything we do is under your company name.
Your customers will think we are your own support staff.
What is our response & resolution time?
15 Minutes Response
60 Minutes Resolution
Can you work our helpdesk only for a few tickets, or can you work on our helpdesk only during specific times while I am away?
Yes, you can setup a schedule when we should answer tickets.
Can we work with your current system?
Yes! We will work with any software you are using under your own brand, including:
- WHM AutoPilot
- All other billing/CRM/email/helpdesk systems
What OS / software do we provide technical support for?
Our technical staff support every operating system and Control Panel software, including:
- All other systems
Where are we located?
Our business is based and managed in New York, USA.
All our technical staff are located in the USA.
How many clients do we support now?
We currently fully support over 25 major web-hosting companies.
Companies remain undisclosed.
How good is our security?
Our system is built from the ground-up with security in mind. User Level Security:
- All data transfers are SSL encrypted
- All accounts are blocked with security passwords System Level Security:
- 128-bit data encryption - protects data even if server was compromised
- Extensive Security logging and monitoring