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Cerberus >>> Modernbill

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  #1  
Old
iNET Senior Community Advisor
 
Join Date: Jun 2001
Location: Kalamazoo
Posts: 32,596

Cerberus >>> Modernbill


Has anyone around here integrated Cerberus with Modernbill?

How do you like it?

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  #2  
Old
Web Hosting Evangelist
 
Join Date: Jan 2005
Location: Chicago, Illinois
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I have it built in to modernbill and it works like a charm.

  #3  
Old
Support? Think About us !
 
Join Date: Feb 2005
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Yep... I agree... modernbill integration with Cerberus is awesome and works fantastic once done ..!

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  #4  
Old
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Join Date: Aug 2002
Location: Pittsburgh
Posts: 133
Same here, It took about an hour to get it setup and working everytime. The only dislike is the fact that i have Cerberus installed twice for the kb.

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  #5  
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iNET Senior Community Advisor
 
Join Date: Jun 2001
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Can a Technologically Challenged old person set it up?

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  #6  
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Support? Think About us !
 
Join Date: Feb 2005
Location: India
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Quote:
Originally posted by SoftWareRevue
Can a Technologically Challenged old person set it up?
I think anyone can do it after visiting http://manual.modernbill.com/adminhe...ntegration.htm

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  #7  
Old
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Join Date: Aug 2002
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I have done it a few times without issue, I think you can do it.. GO..

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  #8  
Old
Web Hosting Guru
 
Join Date: Dec 2002
Location: Kingsport, Tennessee
Posts: 252
SoftWareRevue,

We have it integrated. The process was not that difficult. If you need help, just holler. I would be glad to help you out anyway.

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  #9  
Old
Web Hosting Geek
 
Join Date: Aug 2004
Location: Chicago
Posts: 7,448
Is the knowledgebase still visible to the visitors after integration? I hope so, because we would like to integrate our helpdesk into modernbill aswell

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  #10  
Old
Junior Guru
 
Join Date: Sep 2002
Location: Nashville, TN
Posts: 237
Well there is one problem with it... if you decide to tie it into MB, then you can't use the web front end that comes with it (it'll try redirecting to the MB site). If you use the "support center" front end , you can still tie it into MB and just have users redirected to the "support center" when they click support from MB (that is the default behaviour).

-Chris

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  #11  
Old
Support? Think About us !
 
Join Date: Feb 2005
Location: India
Posts: 910
Quote:
Originally posted by WN-Ali
Is the knowledgebase still visible to the visitors after integration? I hope so, because we would like to integrate our helpdesk into modernbill aswell
Yes it wont change any of your existing cerberus features which includes your knowledgebase too

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  #12  
Old
Web Hosting Geek
 
Join Date: Aug 2004
Location: Chicago
Posts: 7,448
I wish to have the helpdesk part inside MB and knowledgebase part inside of MB & outside (displaying on our website).

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