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  1. #1
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    32,766

    Cerberus >>> Modernbill

    Has anyone around here integrated Cerberus with Modernbill?

    How do you like it?
    .
    There is no best host. There is only the host that's best for you.

  2. #2
    Join Date
    Jan 2005
    Location
    Chicago, Illinois
    Posts
    474
    I have it built in to modernbill and it works like a charm.

  3. #3
    Join Date
    Feb 2005
    Location
    India
    Posts
    910
    Yep... I agree... modernbill integration with Cerberus is awesome and works fantastic once done ..!
    ThinkSupport Solutions™ - ThinkSupport.net
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  4. #4
    Join Date
    Aug 2002
    Location
    Pittsburgh
    Posts
    136
    Same here, It took about an hour to get it setup and working everytime. The only dislike is the fact that i have Cerberus installed twice for the kb.
    MyGoto.com
    Hosting for all minds...

  5. #5
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    32,766
    Can a Technologically Challenged old person set it up?
    .
    There is no best host. There is only the host that's best for you.

  6. #6
    Join Date
    Feb 2005
    Location
    India
    Posts
    910
    Originally posted by SoftWareRevue
    Can a Technologically Challenged old person set it up?
    I think anyone can do it after visiting http://manual.modernbill.com/adminhe...ntegration.htm
    ThinkSupport Solutions™ - ThinkSupport.net
    Thinking of Support Solutions ... Think About US .....!!!
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  7. #7
    Join Date
    Aug 2002
    Location
    Pittsburgh
    Posts
    136
    I have done it a few times without issue, I think you can do it.. GO..
    MyGoto.com
    Hosting for all minds...

  8. #8
    Join Date
    Dec 2002
    Location
    Kingsport, Tennessee
    Posts
    252
    SoftWareRevue,

    We have it integrated. The process was not that difficult. If you need help, just holler. I would be glad to help you out anyway.
    Jake Necessary
    ServerMotion
    If you need any help just ask me. See Profile for IM Info.

  9. #9
    Is the knowledgebase still visible to the visitors after integration? I hope so, because we would like to integrate our helpdesk into modernbill aswell
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  10. #10
    Join Date
    Sep 2002
    Location
    Nashville, TN
    Posts
    237
    Well there is one problem with it... if you decide to tie it into MB, then you can't use the web front end that comes with it (it'll try redirecting to the MB site). If you use the "support center" front end , you can still tie it into MB and just have users redirected to the "support center" when they click support from MB (that is the default behaviour).

    -Chris

  11. #11
    Join Date
    Feb 2005
    Location
    India
    Posts
    910
    Originally posted by WN-Ali
    Is the knowledgebase still visible to the visitors after integration? I hope so, because we would like to integrate our helpdesk into modernbill aswell
    Yes it wont change any of your existing cerberus features which includes your knowledgebase too
    ThinkSupport Solutions™ - ThinkSupport.net
    Thinking of Support Solutions ... Think About US .....!!!
    We are not CHEAP.. But definitely one of the BEST..!!
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  12. #12
    I wish to have the helpdesk part inside MB and knowledgebase part inside of MB & outside (displaying on our website).
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