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  1. #1

    WebHostPlus Down?

    Anyone have a server with webhostplus and have their server down?

  2. #2
    Looks like there network is playing up. Can't access dinix.com/webhostplus.com website or any IP address I know on their network.

  3. #3
    That's not good - an entire datacenter down.

  4. #4
    Yep they are down.

    Going on a couple hours now.

  5. #5
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    Yes, it's been entirely unreachable to me since about 11:25 pm Eastern time. My hosts, the dinix site, nor the webhost plus. Can't even resolve their domain names.

  6. #6
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    Okay, I just called WHP and of course they are aware of it, and they say Verizon is doing emergency repairs, but they could only give an ETA of 20 minutes to 3 hours, which is what Verizon gave them.

  7. #7
    The tech I spoke with didn't have a clue what was wrong.

  8. #8
    JamieW

    What number did you ring? We manage a few servers for clients and the number we are calling is going unanswered.

  9. #9
    201-520-1800

  10. #10
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    I just called their standard (877) HOST PLUS / 877-467-8758 number (there is also the local (201) 520-1800 number).

    I suppose you could also try 866-WWW-DINIX (866-999-3464), though probably goes to the same place (if still in service).

  11. #11
    I don't even know why we still got a server with Dinix/WHP still....

  12. #12
    Can't access my servers too.
    Change DataCenter?

  13. #13
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    Well looks like they're back up. I think it was around 6am Eastern. At least that's when I finally got a ping back from my site. Be sure to put in your credit requests. :-)

  14. #14
    Yes,
    They are back!
    But my client's are going crazy (me too).

  15. #15
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    I submitted a credit request as per the Dinix SLA and I got this response:

    Dear Clients,

    As some of you already know, last night WebHost Plus experienced up to seven hours of downtime. Our provider, Verizon had unforeseen complications arise, which caused this unplanned disturbance and inconvenience. Verizon had to resolve their issue immediately and had no opportunity to notify us of downtime. If we had any notification from them, we would have recommended an alternate plan of action for the amount of downtime that occurred. We here at WebHost Plus are working very hard to restore your connection and get you back on track.

    We apologize for the inconvenience the downtime has caused you. We are available to you 24/7 to assist your every need. At this time, please continue to submit any problems and interruptions in service through our Trouble Ticket System.

    WebHost Plus greatly appreciates your business and thanks you for your understanding at this time.

    Sincerely,

    WebHost Plus, Inc.

    Note beyond our responsibility"
    Note the "Note" at the end. Sounds like they're trying to slip responsibility for the credits. Well as per the SLA, it doesn't matter if it was within their control or not, just if it was down, which is was.

    I've reopened the ticket and will update here. Don't let them out of giving you either 65% or 70% credit.

  16. #16
    Join Date
    Sep 2002
    Location
    UK
    Posts
    505
    Really, none of this should come as a surprise, surely.

    I assume that most of you guys witnessed or experienced their approach to your needs through the Dinix takeover? Let me remind you of what you are dealing with:
    http://www.webhostingtalk.com/showth...hreadid=387709

    Come on... talk about wakey wakey! I would simply suggest that you ready their input VERY carefully.

    Best of luck!

  17. #17
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    Actually, they credited me just fine back then. My transfer over went fairly smoothly, they didn't charge for April, and also credited me for May.

    But that doesn't mean I won't consider changing providers now if they stop honoring the policy. I need a reliable service that's backed by a sound guarantee.

  18. #18
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    Dinix / WHP current reply:

    this was an emergency that happend with verizon. Curently webhostplus is working with verizon on a credit, so we can pass it to our clients. We will work someting out with you

    thank you
    I replied that I don't doubt any of that, but the SLA is between us, not Verizon and me, and I still expect it to be honored. However they do have up to 30 days to do so.

  19. #19

    *

    Please tell me they are not down again?!

    I think I'm going to cry.

  20. #20
    Looks like they are down again. Can't access anything on their network from the UK

  21. #21
    Join Date
    Mar 2004
    Location
    Ohio, USA
    Posts
    2
    Yeah, looks like they're down again for me too, since about 11:10 pm Eastern (about an hour, fifteen minutes now). I called their number and they didn't have any info at this time for the cause. She said she'd pass my contact info down to the tech department though and supposedly they'll get back to me.

  22. #22
    Originally posted by JamieW
    Yeah, looks like they're down again for me too, since about 11:10 pm Eastern (about an hour, fifteen minutes now). I called their number and they didn't have any info at this time for the cause. She said she'd pass my contact info down to the tech department though and supposedly they'll get back to me.
    Same thing I got.

    You would think that they would have known that there was going to be work done tonight. This seems like it would be follow up work for last night.

    I also asked her about getting money back for the down time. She also had no infomation about that.

  23. #23
    Join Date
    Jun 2004
    Location
    Northwest Colorado
    Posts
    4,630
    Originally posted by JenniH
    Really, none of this should come as a surprise, surely.

    I assume that most of you guys witnessed or experienced their approach to your needs through the Dinix takeover? Let me remind you of what you are dealing with:
    http://www.webhostingtalk.com/showth...hreadid=387709

    Come on... talk about wakey wakey! I would simply suggest that you ready their input VERY carefully.
    I like this thread better myself:

    http://www.webhostingtalk.com/showth...hreadid=365422

    Whatever's going on, somehow I doubt the 'official story' has much to do with the reality of things.

  24. #24
    Quote Originally Posted by JamieW
    Dinix / WHP current reply:

    this was an emergency that happend with verizon. Curently webhostplus is working with verizon on a credit, so we can pass it to our clients. We will work someting out with you

    thank you
    Quote Originally Posted by kcchosting
    Looks like they are down again.
    maybe their negotiations with Verizon for credit went bad. I've personally always had a bad feeling with WHP. I once put in a colocation quote in 2004 and a sales rep consistently left me voice mail messages. I still receive offers from them to this day, even after threatening to report it as unsolicited/SPAM. It might be time to find a new host since this seems a bit shady.

  25. #25
    Join Date
    Jul 2005
    Location
    Europe
    Posts
    2

    Yes it is down again

    Dinix were great. Such a shame they were taken over since it took me such a long time to find a reliable host. These huge downtimes at WebHostPlus are ridiculous.

    Does anyone know of any *reliable* VPS hosts, ideally running WHM/Cpanel? I want to switch hosts ASAP.

  26. #26

    Re: Yes it is down again

    Originally posted by YesItIs
    Dinix were great. Such a shame they were taken over since it took me such a long time to find a reliable host. These huge downtimes at WebHostPlus are ridiculous.

    Does anyone know of any *reliable* VPS hosts, ideally running WHM/Cpanel? I want to switch hosts ASAP.
    I've heard of PowerVPS a few times around here. I'm thinking of just going with shared hosting, since I don't really need a VPS. I'm looking at Site5.com for that.

  27. #27
    Join Date
    Apr 2005
    Location
    St. Louis
    Posts
    101
    Verizon has yet again turned off the whole DC.. and apparently the whole city? Not exactly sure... if anyone has a server in the NJ area at a different DC and its working correct me. But anyway the whole DC is definately down again. Hard to decide who to be mad at but hopefully they will be back up soon. I am keeping in contact with them so if I get any updates I will pass it on here.

  28. #28
    Originally posted by kaveyhosting.com
    Hard to decide who to be mad at but hopefully they will be back up soon.

    Well since they are the DC and all, shouldn't they have more than one backbone to and from? I know I'm not a network admin of anykind. just a simple ol computer geek.

    This seems to me that they are putting all their eggs in one basket. And that basket fell off the bandwagon, so to speek .

  29. #29
    They are down again!
    Oh my god!!!
    This is very bad!

  30. #30
    Any updates?

  31. #31
    Originally posted by TotalChoice
    Any updates?
    Nope!
    I am moving...
    Me and my clients can't take it out!

  32. #32
    Join Date
    Dec 2003
    Location
    United States
    Posts
    12
    You know, I've given this outfit a chance, but I'm ready to toss in the towel.
    What really gets me is that they tell you they will notify of potential downtime or maintence, or better yet the person on the phone says someone will respond to you, but the truth is they do not. .

    I have another server over at Servint and once these guys are back up I'm moving my accounts.

  33. #33
    Join Date
    Apr 2005
    Location
    St. Louis
    Posts
    101
    Originally posted by heymar
    Nope!
    I am moving...
    Me and my clients can't take it out!
    Nothing yet... They are supposed to have HE and MCI and AboveNet as well. He did briefly try to explain it to me last night. I didnt catche the whole reason all of them are down. I will have him email it to me so I can explain this better to all wondering since I dont beleive anyone within the company has an account here anymore.

    I am not affiliated with them so I am not the one to really answer questions I am just trying to help out any that I can so if only one of us get an answer everyone can be alerted. Trust me I am as frustrated as anyone... I have almost 50 servers there. But the bottom line is at this point it is beyond their control and bugging them will not speed it up any. I am sure they want their sites up as much as anyone else wants their sites up. They cant make sales with their site down. They are in the DC and they are doing what they can and pestering Verizon. The best we can hope for is that they handle this better once verizon does their part than they have shown in the past. I am sure hoping something happens real soon with peak times coming up in just a couple of hours. This is two nights in a row I couldnt sleep and I am not at all happy.

  34. #34
    Join Date
    Apr 2005
    Location
    St. Louis
    Posts
    101
    Originally posted by Deven
    You know, I've given this outfit a chance, but I'm ready to toss in the towel.
    What really gets me is that they tell you they will notify of potential downtime or maintence, or better yet the person on the phone says someone will respond to you, but the truth is they do not. .

    I have another server over at Servint and once these guys are back up I'm moving my accounts.
    My advice would be to give them the benefit of the doubt on this one. They were given 20 minutes notice last night before the cable was unplugged so to speak. In that 20 minutes period I personally got a phone call to give me the best notice they could under the circumstances. At this point that I was on the phone with them I think if verizon had told them the outage would continue into tonight they would have alerted me to that. Considering they didnt I think that they probably werent alerted themself. Just my opinion of course.

  35. #35
    Join Date
    Feb 2003
    Posts
    37
    Well, looks like thet are back on.........

  36. #36
    Join Date
    Jul 2005
    Location
    Europe
    Posts
    2
    Well they didn't phone me and they haven't offered any compensation.

    What happened to their contingency plan? Surely they had a contingency plan?

  37. #37
    Join Date
    Apr 2005
    Location
    St. Louis
    Posts
    101
    Did you even bother asking for compensation? I am not saying they will or wont but judging by your reply I am guessing you never asked. Not to count it would be rather tough for them to determine an amount for compensation when the network only got running again about two minutes ago. They have probably 5 thousand top level customers to deal with. They wont be contacting you this quick to settle up on billing. Submit a ticket and work with it from there.

  38. #38
    Join Date
    Feb 2003
    Posts
    37
    Originally posted by YesItIs
    Well they didn't phone me and they haven't offered any compensation.

    What happened to their contingency plan? Surely they had a contingency plan?
    I wouldn’t hold my breath ...

    So much for the well organized, experienced outfit...

  39. #39
    Join Date
    Jul 2005
    Location
    Europe
    Posts
    2
    Originally posted by kaveyhosting.com
    Did you even bother asking for compensation? I am not saying they will or wont but judging by your reply I am guessing you never asked...
    Yes I did submit a request for compensation yesterday (once the support area came back online) and again today. Of course they have bigger customers to look after. But 14 hours downtime in 2 days is not something I expected from a "professional host" - whether or not the original fault was caused by them.

  40. #40
    Join Date
    Apr 2005
    Location
    St. Louis
    Posts
    101
    OK for the reason why the whole dc was down I got an explanation from them.


    WebHostPlus has multiple internet providers. We have providers from the NY and NJ side. Verizon is our local loop provider. We have 2 GigE local loops provided from verizon. Verizon circuts are going from our datacenter to verizon center and from there to our NJ and NY colo locations where we pick up multiple providers. Verizon did some maintenance on their facility and turned off all of their switches without warning. This caused WebHostPlus to go down.

    We are currently in negotiation with 2 more providers who can provide a backup local loop for WebHostPlus to eliminate future network downtime.

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