Results 1 to 25 of 30
Thread: Plumbers are clever marketeers
-
07-11-2005, 03:24 PM #1Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
Plumbers are clever marketeers
It may sound strange, but when I call around to various plumbers in my area for a quote to unclog a shower drain, nobody will give you a price on the phone.
They all say that in order to provide a quote, they need to send out a technician onsite to give a (free) quote. They won't even give a "range" in pricing on the phone. Then once the guy shows up and gives you a quote, if agreeable, you can give him the go ahead on the spot to perform the work while he's there.
While it is mildly annoying, it is clever marketing IMO. I guess the psychology behind it is that once the guy is there, they count on the fact that you feel obligated in some way to award them the business. Or perhaps the immediacy of having the guy already there to get it done will entice you to give the green light.
Either way, I think it's clever marketing.
(It will be so nice to get that damn drain unclogged. I'm tired of the shower stall filling up with 6" of water every time I shower!)
Hmm. Wondering how we could possibly adopt this technique in web hosting...
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 03:28 PM #2Retired Moderator
- Join Date
- Oct 2002
- Posts
- 5,178
I don't think it's necessarily a marketing-related thing. With repair work there are so many variables I doubt any plumber would want to be "on the hook" for an estimate when they show up and find something different.
My sister does the same thing with her house painting business. She won't commit to a price without inspeciting the premises first, even for small jobs. But she usually prepares a formal quote and emails or faxes it to the prospect after making a visit. Most of the time that lower pressure approach gets her the jobs.If you have to operate your company behind the scenes or under a fake name, maybe it's time to leave the industry and start something fresh.
-
07-11-2005, 03:30 PM #3Disabled
- Join Date
- May 2005
- Location
- Florida, USA
- Posts
- 556
Yeah, I agree with what CTG said. They don't like to give estimates because sometimes customers try to hold them to it as if they had some kind of verbal agreement. I've had people do that to me in the past.
-
07-11-2005, 03:31 PM #4Web Hosting Master
- Join Date
- Feb 2002
- Posts
- 771
Re: Plumbers are clever marketeers
Originally posted by vito
(It will be so nice to get that damn drain unclogged. I'm tired of the shower stall filling up with 6" of water every time I shower!)
Hmm. Wondering how we could possibly adopt this technique in web hosting...
Vito
Hey Vito, if your hosting server needs to be unclogged you might want to get someone to work on it other than a plumber
Just kidding.. no I agree I think most people are not going to wait for three people to show up and get estimates. I bet if you called one guy out and got a price and told him you were shopping they would not come back if you called them later or they would try to add more fees.
Maybe in hosting we can do a Name Your Price, let the people sign up and build their sites and then tell them they need to pay more.. Oh wait!!! that already happens with some hosts.
RobertLight travels faster than sound, which is why some people appear bright until you hear them speak.
-
07-11-2005, 03:36 PM #5Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
I see the point, but I would think that something as simple as snaking a shower drain could at least produce an "estimate". Will it be $60? Will it be $600? Some range would be appreciated. Heck, they could say "A basic uncomplicated drain snaking will be $120, but may be more once the plumber assesses the job on site".
Originally posted by GWDGuy
Maybe in hosting we can do a Name Your Price, let the people sign up and build their sites and then tell them they need to pay more.. Oh wait!!! that already happens with some hosts.
Robert
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 03:40 PM #6Web Hosting Master
- Join Date
- Jul 2004
- Location
- Manchester, UK
- Posts
- 2,132
Re: Plumbers are clever marketeers
Originally posted by vito
It may sound strange, but when I call around to various plumbers in my area for a quote to unclog a shower drain, nobody will give you a price on the phone.
They all say that in order to provide a quote, they need to send out a technician onsite to give a (free) quote. They won't even give a "range" in pricing on the phone. Then once the guy shows up and gives you a quote, if agreeable, you can give him the go ahead on the spot to perform the work while he's there.
While it is mildly annoying, it is clever marketing IMO. I guess the psychology behind it is that once the guy is there, they count on the fact that you feel obligated in some way to award them the business. Or perhaps the immediacy of having the guy already there to get it done will entice you to give the green light.
Either way, I think it's clever marketing.
(It will be so nice to get that damn drain unclogged. I'm tired of the shower stall filling up with 6" of water every time I shower!)
Hmm. Wondering how we could possibly adopt this technique in web hosting...
VitoOur greatest glory is not in never falling, but in rising every time we fall. - Confucius
-
07-11-2005, 03:40 PM #7Web Hosting Master
- Join Date
- Feb 2002
- Posts
- 771
I thought you might enjoy that.. oh by the way welcome back to WHT (yeah yeah yeah 4 weeks + late).
I know that people call me to come work on network/PC issues and they will try to describe what is happening and ask how much it will cost. Almost every time I go out on a call like this it is far worse than they said.
EDIT >> that reminds me (see above) you are having bad time with your grass and now your drains.. hmmm. mental note stay away from Vito
RobertLight travels faster than sound, which is why some people appear bright until you hear them speak.
-
07-11-2005, 03:45 PM #8Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
effusionx1, just one of those weeks, I guess. Minor annoyances. Life could certainly be worse.
Robert, you make house calls? Why don't you consider doing it remotely. My local computer guy does it and it works a treat. "Webinteractive" or something like that is what he uses. It allows him to connect to the client's computer from the shop. Just like being on location. Saves a ton of travel time, and the clients love the immediacy of the work performed. If you like, I can find out exactly who they use.
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 03:52 PM #9Web Hosting Master
- Join Date
- Feb 2002
- Posts
- 771
Originally posted by vito
effusionx1, just one of those weeks, I guess. Minor annoyances. Life could certainly be worse.
Robert, you make house calls? Why don't you consider doing it remotely. My local computer guy does it and it works a treat. "Webinteractive" or something like that is what he uses. It allows him to connect to the client's computer from the shop. Just like being on location. Saves a ton of travel time, and the clients love the immediacy of the work performed. If you like, I can find out exactly who they use.
Vito
Well I actually used gotomeeting.com the other day and it worked for a small issue but most of my work has to be hands on (Network problems). You know I have not tried to run lavasoft or S&D spybot remotely that might be something to test. Thanks for the idea.
RobertLight travels faster than sound, which is why some people appear bright until you hear them speak.
-
07-11-2005, 03:52 PM #10Web Hosting Master
- Join Date
- Nov 2002
- Posts
- 1,467
Here, call up all the plumbers and tell them to come over at exactly the same time
All life is an experiment. The more experiments you make the better.
-
07-11-2005, 03:55 PM #11Web Hosting Master
- Join Date
- Feb 2002
- Posts
- 771
Originally posted by Lord
Here, call up all the plumbers and tell them to come over at exactly the same time
Tell them to wrestle out on the lawn and whoever wins gets the job.
Light travels faster than sound, which is why some people appear bright until you hear them speak.
-
07-11-2005, 03:58 PM #12Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
Hey, then after they wrestle on the lawn, I can accuse them of wrecking the grass (I'll show them the Photoshopped pic ). Then they all have to agree to fix my drain for free or I'll sue them.
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 03:59 PM #13Web Hosting Master
- Join Date
- Jul 2002
- Location
- Manchester, UK
- Posts
- 779
Originally posted by Lord
Here, call up all the plumbers and tell them to come over at exactly the same time
Hey, you never know, if you did that, they might end up haggling amongst themselves to get the business, then you'd get a really competitive price - One for you to try maybe, Vito
-
07-11-2005, 04:00 PM #14Web Hosting Master
- Join Date
- Feb 2002
- Posts
- 771
Originally posted by vito
Hey, then after they wrestle on the lawn, I can accuse them of wrecking the grass (I'll show them the Photoshopped pic ). Then they all have to agree to fix my drain for free or I'll sue them.
Vito
RobertLight travels faster than sound, which is why some people appear bright until you hear them speak.
-
07-11-2005, 04:02 PM #15Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
Hahaha, you're right. And let's give credit where credit is due for that idea. Thank you, indiaberry!!
http://www.webhostingtalk.com/showth...63#post3224963
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 04:07 PM #16Retired Moderator
- Join Date
- Oct 2004
- Location
- San Francisco, CA
- Posts
- 2,455
You know Vito, we talked about this before! Do not shave in the shower! This is what happens when you do it!
Tyler Cole
Eeek, a Blog
-
07-11-2005, 04:09 PM #17Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
I think it has more to do with the insane amount of hairs I shed daily from my head every day!!
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 04:11 PM #18Away
- Join Date
- Jun 2002
- Posts
- 5,278
Vito,
So you need to play by their game. Call 4-10 plumbers and schedule them all to come out at the same time. Then when they all show up start the bidding on the project
-
07-11-2005, 04:16 PM #19Web Hosting Master
- Join Date
- Mar 2003
- Location
- Duluth MN
- Posts
- 3,863
In reality, the reason for it, is they don't want to give you a quote, then have you go call the other plumber in town and say "Plumber Joe said he can do it for $120, can you do it for less?"
I use the same approach towards web design. I don't have a fixed pricing structure for websites I develop, nor do I charge an hourly rate (there are only so many hours in a day, so a fixed hourly rate caps your earning potential). I quote the jobs on a per-job basis, after going through an in-depth needs assessment and proposal/pitch. So far, I have yet to pitch a project and not be able to close the deal.
-
07-11-2005, 04:16 PM #20Web Hosting Master
- Join Date
- Sep 2002
- Location
- Toronto, ON
- Posts
- 3,446
It should give you guys ideas for a site
THINK BOYS THINK!
priceplumber.com :-)Jean-Pierre Abboud / I'm the TekGURU
www.Gotekky.com / Managed hosting solutions / AS63447
Web Hosting, VPS Hosting, Dedicated Servers
-
07-11-2005, 04:18 PM #21Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
Originally posted by RossH
Vito,
So you need to play by their game. Call 4-10 plumbers and schedule them all to come out at the same time. Then when they all show up start the bidding on the project
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 04:21 PM #22Eternal Member
- Join Date
- Jan 2002
- Location
- Toronto, Canada
- Posts
- 11,052
Aaron, I see your point, but that's like me calling a muffler place for a price and they refuse to give pricing? Not the case. And so what if they give a price and I shop around. That's business, right?
Hehe, J-P, as I've been sitting here, I've been thinking of website opportunities for this. Looks like you beat me to the punch.
VitoDemoDemo.com - Flash tutorials since 2002
DemoWolf.com - 5,300+ Flash tutorials for hosting companies, incl. Voice tutorials
-
07-11-2005, 07:44 PM #23Web Hosting Master
- Join Date
- Nov 2002
- Posts
- 1,467
what amish_geek said is true no one wanted to give my parents a quote on a car because then they're afarid theyl'l use that quote and go around bargaining. The best thing you can do is hopefully promise the guy you wont bargain with it, and if his is the lowest or relative low(+/-%10) then you'll go with him so he'll be more willing to do it.
of course, saying that in person and saying it over the phone are two totally different thingsAll life is an experiment. The more experiments you make the better.
-
07-11-2005, 07:51 PM #24Web Hosting Master
- Join Date
- Mar 2004
- Posts
- 1,468
Does anybody remember the thread about the picture where a plumber painted a toilet and feet on the side of his car, so when you looked at him from the side it lookid like he was sitting on a toilet?
Back on topic, I bet it's something all the plumbers in town connived to do to get the most.Haven't been on WHT for 6 years!
-
07-12-2005, 08:55 AM #25Web Hosting Master
- Join Date
- Dec 2002
- Location
- The Shadows
- Posts
- 2,925
It is called "price shopping" when you go to one get a quote, and go to the next and say "FGH Plumbing can do it for this much. Can you do it cheaper"... We don't do it where I work, mostly because we treat our sub-trades fairly.
We will go with the lowest quote, generally though. Unless they can't supply everything and another one can.
Ask for a hourly rate, and go from there, if they refuse to give a hourly rate, move on.Dan Sheppard ~ Freelance whatever