Got a new customer's sites transferred over to our servers yesterday, and out of the numerous sites we transferred, there is one that he cannot access. The DNS entries are the same as all other domains, and the nameservers are pointing to the same place. The site is accessable to the entire internet, with the exception of 5 of Qwest's routers (one of the 2 VA routers is where his traffic goes through) - Eckington, VA, Sterling, VA, NYC, Newark, NJ, and Sacramento, CA. All other Qwest routers can find the site, according to their looking glass.
How can I contact Qwest about this issue, or is there anything I can do do force these routers to somehow recognize the domain name?