Results 1 to 1 of 1
  1. #1

    Lightbulb {{Wanted}} On call technical phone support for webhosting company 10pm-7am PS


    I am looking for someone that can be a backup support rep for our new hosting company that can answer our phones between 10pm to 6 am Pacific Standard Time.

    Currently we average 1-3 after hour calls per week, but we expect that number to rise. We have our own toll free # and we can set it up to forward to any number in the US that we like.


    - Must be able to answer the phone within 30 seconds at any time of the day between 10pm and 6am PST

    - Will provide level 1 and level 2 support to customers. Issues such as lost password, how to setup email will account for 95% of the questions.

    - Will direct all server admin, level 3, or sales questions to our online helpdesk.

    - Open support tickets on behalf of the customer if they are unable to reach our support desk

    - MUST be located in the USA and MUST speak english as a primary language!

    - Working knowledge of cPanel, dedicated servers, DNS, and other general server knowledge.

    This is an on call position meaning that you may not receive a single phone call in 5 days, or you might receive 5 calls all in one night and zero for the next 10 days. We expect less than 5 calls per week. We can setup our tech support number to forward the call up to 5 different phone numbers such as house, cell....etc.

    Salary To Be Discussed

    Please contact via PM with your experience, and your bid price to be on call for us.
    Last edited by Jeff_Mathews; 07-10-2005 at 07:25 AM.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts