Ok, I've assembled a few more questions I have about reseller hosting. I'm trying to do this now in one post because
I realise I'll be posting a lot if I make a new thread for each question. So, here we go.
1. A major issue in reselling is the advertisement, and the fact that, if I only had a $20 budget/month for marketing my site, I'm not so sure it would bring in to much traffic. (or am I wrong?) I was wondering what kind of advertising tools resellers use. I know one is submitting yourself to hosting directories and search engines, and possiblly even to the local newspaper, right? I'd appreciate a list of options and approximate pricing, if any.
2. Also, customer support is a definite biggy to guard your companies reliabilty to clients. So, I've heard of this Bob care.com thing, and it seems like rather a good deal. Any reviews I could have from you guys on the actual effectiveness of this specific Bobcare company? Are there other similar support programs?
3. What would a plan be for starting a reseller business concerning billing/support systems? One would start, of course, with one small, cheap yet reliable reseller account with small space, etc. and then progress as revenues increase. But would you need pay XXX dollars and XXX for a professional (kayako, clientexec, modernbill) billing and support system the INITIAL few 3-4 months of your business? Or is it neccesary? Should you start with a few simple scripts or is it vital to get these professional systems immediately.
Hmm I had one or two more but I forgot. I'll post em here when I remember.
Two quick comments...
Advertising - look to your local area first. I found the local area good for establishing a core customer base and didn't advertise beyond that for some time.
Costs involved in that are things like business cards, joining local business networks, and using yourself to promote what you are doing.
Local advertising follows on from this.
Customer support, is in my opinion, the single most important thiing. How you do this is really up to how you want to do this.
Starting small while planning for growth is what I would recommend.
Just make sure you know all the pros and cons and develop a really robust business plan.
There are some companies, JodoHost for one, that offer end-user support for their resellers. That is a great add-on and I personally think it's far better to have the same company that controls your servers and providers the reseller support your clients. BobCares would be moreso outsourced than letting your host deal with your end users. Additionally, I don't know if BobCares can offer much help for reseller clients as they wouldn't have root access to the server to fix issues. Whilst, your host will.
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