A few years back, I checked out a cheap account with PrimeNet.cc
Service-wise, it was adequate, no complaint.
What really stinks however is their billing process. Here are some examples:
Let's say you enlist with them for a year. If you don't notify them prior to 30 days of the end of your service term - you're automatically signed-up and billed another term.
When you do terminate prior to 30 days of the account expiration, you still get an invoice email.
When complain that you were invoiced even though you jumped through all their flaming hoops, you get a rude response such as the following:
I don't know what you problem is but I wish you would stop with your antics.I already told you at least 5 times that there is no charge. I already told you multiple times that and as stated in the ticket, that WHEN THE INVOICE IS GENERATED WE MATCH IT AGAINST THE CANCELLATIONS. IF THERE ARE NONE WE ASSUME THE CLIENTS WANTS TO KEEP HOSTING. IF THE CANCELLLATION MATCHES AN ALREADY GNERATED INVOICE WE DELETE THE INVOICE AND CLOSE THE ACCOUNT.
Would you prefer I repeat this?
No more reply will be on sent on this subject. If you don't get it by now im sorry, there is not much more I can tell you.
Actually, they only told me twice. The above was generated after their rude staff wanted to know "what my problem was " after I had complained about being invoiced automatically. Each response of theirs escalating with increased yelling and treating me like an idiot.
Whether I'm idiot or not ... not a great way to win word-of-mouth endorsements, even from former customers who found it necessary to move up to a dedicated server situation.
Anyway, like I said. Decent enough support for a small website or a small reseller situation - just beware of their billing dept.
Most hosting companies use the 30 day notice for cancellations. However, they did not need to get so rude about it. Perhaps it is just me, but wouldn't it make sence to cancel the subscription/recurring invoice as soon as soon as they recieved your notification?
Originally posted by neb1211 Most hosting companies use the 30 day notice for cancellations. However, they did not need to get so rude about it. Perhaps it is just me, but wouldn't it make sence to cancel the subscription/recurring invoice as soon as soon as they recieved your notification?
Absolutely. I can see their business point of the 30 day notice - what I can't see is telling people to 'shut-up and deal with it' when they ask to no longer be notified after a legit termination.
Originally posted by Zeviafreehost If you used a credit card, file for a chargeback and move to a diff hosting company.
In fact, I think it was my direct (not rude, just direct) mention that if I their confusing invoice did result in a charge that their problem would be a chargeback.
In other words, I was trying to give them a heads-up because I couldn't make heads or tails of what was/is actually going on because I've got one system telling me I'm charge - and emails telling me I'm not.
When I mentioned this computer-generated conundrum (again in a direct but not rude fashion) I got the ballistic response.