Page 1 of 2 12 LastLast
Results 1 to 25 of 39
  1. #1

    theplanet.com anyone??

    Hi,

    I was just wondering if anyone can vow for theplanet.com... I am strongly considering using their dedicated server package however am getting a strange feeling -- the deal seems too good to be true.

    I talked to one of their sales guys and he mentioned they are at 45% utilization and 52% at peak times, however that ratio seems too close at peak times, should be more like 70+%.

    I am confident with their uptime however and skeptical about transfer rates and support.

    Any help would be appreciated. Thanks.

    Peter

  2. #2
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,710
    There a few complaints about support but their network is pretty good so transfer rates are no issue.

    -GSV
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

  3. #3
    Join Date
    May 2003
    Location
    Texas
    Posts
    154
    ThePlanet is an AWESOME datacenter and dedicated server host. There are also reseller companies like servermatrix.com who resell in ThePlanet's datacenter! There are thousands of companies who use ThePlanet such as a very large company Host Gator!
    DDoS Protected Chicago and New York Virtual Private Servers with INSTANT setup!
    RAID-10 OpenVZ Virtual Private Servers with hundreds of OS templates!
    CometVPS.com - We're all about customer experience. Try us!

  4. #4
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,710
    Originally posted by saintagex
    ThePlanet is an AWESOME datacenter and dedicated server host. There are also reseller companies like servermatrix.com who resell in ThePlanet's datacenter! There are thousands of companies who use ThePlanet such as a very large company Host Gator!
    I don't know about many people who would describe them as awesome to their support. Additionally, Server Matrix is the budget division of ThePlanet, they don't resell their servers. You are correct about HostGator using ThePlanet, however. The improvements ThePlanet is making in August, outlined here, hopefully improve the quality of service.

    I recommend you a search to get current reviews of ThePlanet. From first glance, ThePlanet has mixed reviews.

    -GSV
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

  5. #5
    Join Date
    Oct 2003
    Location
    California
    Posts
    1,271
    I have no issues with them. I think they are a great provider, and support for me hasn't been an issue.

    Good luck in your search!

  6. #6
    Join Date
    Aug 2003
    Location
    PA
    Posts
    1,914
    I had a server with them back up until this past January and it was fine, however I am unable to comment on their support besides what is seen on here (which according to other clients of theirs leaves much to be desired). In any case elux101 simply do your research and I am sure you will fine the right host for you.

    -Justin

  7. #7
    they provide good network and support is responsive.

  8. #8
    Join Date
    Jun 2001
    Posts
    597
    treat them nice, and they will treat you nice.

  9. #9
    I will vouch for them...

    Computing on Demand

  10. #10
    Join Date
    Jan 2005
    Location
    Dillon, CO
    Posts
    322
    i have 3 servers from them and plan on getting more they are just amazing. layerdtech on the other hand, stay away from them.

  11. #11
    I will vouche for them. Never had a problem they have not been on top of before I even knew about it. I actually get a dedicated from ServerMatrix (sister company of ThePlanet), but its all the same people and network.

    I do have ONE complaint about Server Matrix. They will not upgrade your hardware when they upgrade their Hardware Packages.

    For example: One of their Dedicated server packages has been upgraded from 512MB memory to 1GB memory standard. They will NOT upgrade my existing 512MB machine to 1GB because, "it requires much engineering and planning to make a change like that. But you can cancel your existing server and rent a new one and get the new deal or pay the upgrade price." (of course meaning paying set-up costs again).

    I may have been born at night, but it was not last night. I know exactly the type of engineering degree it takes to swap out sticks of memory in a server...

    Other than that (minor) issue though. I would HIGHLY recomend Server Matrix/The Planet.

    worm

  12. #12
    Join Date
    Nov 2003
    Location
    Olde Englandshire
    Posts
    382
    Two servers with TP/SM, with a third looming on the horizon. No complaints from me - they may not be 100% perfect, but they're close enough.

  13. #13
    Join Date
    Dec 2002
    Location
    USA
    Posts
    339
    Originally posted by elix
    I don't know about many people who would describe them as awesome to their support. Additionally, Server Matrix is the budget division of ThePlanet, they don't resell their servers.
    I don't think Servermatrix would qualify as a 'budget' host anymore.

    Does a 1.4 Celeron with a 512MB and 40 GB harddrive for $107/month qualify as budget these days?

  14. #14
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,710
    Originally posted by Frontpage1
    I don't think Servermatrix would qualify as a 'budget' host anymore.

    Does a 1.4 Celeron with a 512MB and 40 GB harddrive for $107/month qualify as budget these days?
    There was a sale with a P4 2.4GHz, 1GB RAM, 80GB Hard Disk for $109.

    -GSV
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

  15. #15
    theplanet is certainly an above average data center. connectivity is good and minimal packet loss in the year we have been with them.

    We dont utilize their support - so, cant really comment on that - but, reboot requests have always been exceptionally fast.

    I do think there are better DC's available - however, theplanet is one of those decisions you cannot go wrong with - which is always nice.
    www.cartika.com
    www.clusterlogics.com - You simply cannot run a hosting company without this software. Backups, Disaster Recovery, Big Data, Virtualization. 20 years of building software that solves your problems

  16. #16
    Join Date
    Jan 2003
    Location
    Chicago, IL
    Posts
    6,957

    Re: theplanet.com anyone??

    Originally posted by elux101
    I talked to one of their sales guys and he mentioned they are at 45% utilization and 52% at peak times, however that ratio seems too close at peak times, should be more like 70+%.
    To close? They are using 52% of their connectivity, according to them. That would mean at PEAK they have about 10 Gbit/sec of available overhead, available bandwidth. To me that definitely seems like enough overhead...

    Also, you suggest they have 70+% utilization when that is more utilization than they currently have, thus less overhead, seems to be the opposite of what you're looking for.
    Karl Zimmerman - Founder & CEO of Steadfast
    VMware Virtual Data Center Platform

    karl @ steadfast.net - Sales/Support: 312-602-2689
    Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation

  17. #17
    Pretty happy with them . Network wise they are very good and stable.

  18. #18
    Originally posted by bullet-worm
    ..."it requires much engineering and planning to make a change like that. But you can cancel your existing server and rent a new one and get the new deal or pay the upgrade price." (of course meaning paying set-up costs again).

    I may have been born at night, but it was not last night. I know exactly the type of engineering degree it takes to swap out sticks of memory in a server...
    By engineering and planning I'm pretty sure they're referring to the necessary planning on the business side of things, not the actual simple task of adding RAM. Thier business model is not set up to allow for older clients to upgrade freely to their current offers. It would take a lot of re-working figures on the business/accounting backend aka engineering.

  19. #19
    Join Date
    Mar 2004
    Location
    Seattle, WA
    Posts
    490
    They seem to have more outages lately, but they usually get resolved fairly quickly. They're above average but not the best.

    Just a couple days ago they had a pretty big outage:
    http://www.webhostingtalk.com/showth...hreadid=422842

  20. #20
    We've moved servers from theplanet to layeredtech recently, due to support. Not enough to complain about on the forums, but it wasn't where it should have been. I couldn't be happier with layeredtech, and take the "They wouldn't do such-and-such for me" posts with a grain of salt.

  21. #21
    Join Date
    Apr 2005
    Location
    Under The Floor Tiles
    Posts
    566
    Originally posted by elix
    I don't know about many people who would describe them as awesome to their support. Additionally, Server Matrix is the budget division of ThePlanet, they don't resell their servers. You are correct about HostGator using ThePlanet, however. The improvements ThePlanet is making in August, outlined here, hopefully improve the quality of service.

    I recommend you a search to get current reviews of ThePlanet. From first glance, ThePlanet has mixed reviews.

    -GSV
    That page is 66.666% lies.

    “We are excited to bring yet another industry first to our customers, providing them with the most cost-efficient and fastest provisioned solutions in the industry.”

    Three services are listed as a part of the RealTime service on that page. They are:

    -Rapid deployment. 30 minutes or less or the setup fee is refunded. This is NOT industry-first or fastest provisioning because 15minuteservers.net offers and maintains a 15 minute deployment record.

    -Automated OS reload. Point and click and your server's OS will be reloaded. Again, NOT industry first because EV1Servers.net has exactly the same service.

    -Automated Account Transfer. Well, I've yet to see any other host offer this, so this makes up the 33% of truthfully-industry-first services.

    Either way, fancy-shmancy "RealTime" services or not, I would still be wary of the operating nuts behind this automated system. As I've stated before... "I swear, I've had more intellectual conversations with a donut."

    All nuts and lies aside, kudos to TP for attempting to improve the level and quality of service. And yes, their network is stable. Just not their power grid.
    Last edited by danclough; 07-10-2005 at 03:39 AM.
    "When a man begins to doubt himself, he does something incredibly stupid and thereby is reassured."
    ::http://www.dustytech.net/:: Personal Website

  22. #22
    Originally posted by FlashwireGroup
    That page is 66.666% lies.

    -Rapid deployment. 30 minutes or less or the setup fee is refunded. This is NOT industry-first or fastest provisioning because 15minuteservers.net offers and maintains a 15 minute deployment record.

    -Automated OS reload. Point and click and your server's OS will be reloaded. Again, NOT industry first because EV1Servers.net has exactly the same service.

    -Automated Account Transfer. Well, I've yet to see any other host offer this, so this makes up the 33% of truthfully-industry-first services.
    They may not be the first to bing them out, but they are the first to have all three.

    TP just keeps getting better and better. I have a few servers there and I couldn't be more happy with the service.

  23. #23
    only problem that i am having is many of the isp blocking TP's IPs(for the emails). I opened the ticket 4month ago but not fixed yet.
    So I still can't send email to many customer in Japan.

  24. #24
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    14,135
    This is NOT industry-first or fastest provisioning because 15minuteservers.net offers and maintains a 15 minute deployment record
    Actually, if you want a control panel setup on your 15minute server, it's about 2 hours, not 15 minutes.

    Regardless:
    Take a look through the outages forum, look for the 30+ page regarding them and being down for 3 (I think that's what the total time was) hours. Their complete LACK of information on this matter is rather apalling.

    In addition, I've had to deal with tech support on various levels with TP, and the best thing I can say about them is that they're trained monkeys, literally. Examples:

    A> client had been having problems with Total Control server, the ip wasn't routing properly. It took 3 months to get this problem noticed, because client didn't turn the server over to me until then. When I noticed it, I opened a ticket, took 4 days of dealing with worthless techs to get a REAL response from them. They realised "oops, we didn't unplug a Windows server with that ip registered". Even though I TOLD them (from the beginning) there was a windows server on their network that had this ip, they continually refused to acknowledge the situation, and insisted that it was the "firewall" causing this problem (yeah, like a firewall can make a linux server appear to be a Windows server).

    B> Countless times I've opened urgent tickets with them, had no response, whatsoever for hours on end, and if I DID get a response, it was always the same "it's a firewall issue" response, when I know for a fact it wasn't/isn't.

    C> Their MANUAL reboot time ranges (from my experience) to 30-45 minutes. This is flat out appalling for any provider. Thankfully, they've gotten on the ball and got SOME of their setups hooked up to APC stuff, but it isn't always working.

    D> Check the forums in here, somewhere there's a thread about a mysterious 'price hike' to existing customers (not new, existing) of $30-$50/month per server. I don't recall the details specifically, but low end servers were getting jacked up in price. Not NEW servers, but current servers. Again, another apalling practice. If a customer signs up for a service at a specific price, they should be given that price until they close service, or at least for the servers they ordered the price under.

    E> Multiple times, I've seen them take ip's from existing servers without warnings, or anything else, and issue them to some other servers. Usually this is with new servers, but I've seen it with existing as well. Not cool!

    From what I've seen, repeatedly, the experience at TP is mixed. Their tech support staff really has no clue what they're doing, or appears not to, and their sales staff, well, don't even get me started there.
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
    Check out my WHMCS Addons

  25. #25
    Join Date
    Jul 2004
    Location
    Memphis, TN
    Posts
    1,225
    I currently have 6 servers with the planet.

    Support is good for me. 20 minutes or less to reply to my tickets.

    They definitely have a awesome network.

    So many providers, and centrally located.

    I vouch for them.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •