In the coming few weeks a lot of people are having holidays. I am one of them, but I am also a sole webhoster.
I would like to leave for 10 to 12 days and enjoy the beach. The problem is that I am a sole trader and if during that time something happens to the server, my customers won't be happy.
From experience I know that the business sites (my customers are mostly B2B) don't have much traffic in the summer. Yet there is small chance that they need support.
Last year I went for 3 weeks and combined it with business. So the laptop was with me and used the internet where I could find it.
This year, that is not a solution, because the island I am going to does not offer much internet possibilities. In my hotel there is an option, but due to satellite connections, it cost $50 for 30min. So only for emergencies.
How do you deal with the summer holiday and run your company?
-edit- I am sorry for posting this in the wrong forum. Please move to "Running a Web Hosting Business"
When I was in San Francisco for a week, I stayed at Hilton and their internet access was I believe $9.99 for one day of unlimited broadband usage. The internet access was pretty fast, and all you needed was to plugin their ethernet cable into your laptop. Pretty simple
Also if you have another support team hired it's even better.
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You can also hire a temporary tech from these forums to take care of it while your gone!
I've noticed a few companies that do this in place of a tech that is on vacation!
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Aside from the tech support option, you could consider hiring a temporary manager for the period of leave you plan to take.
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Personally, I usually have my Treo 600 and laptop with me. With Chatter I get blackberry like push technology, and I can answer support tickets and do minor maintenance from the phone. If I need something major, I'll go to a place with my laptop and get online.
Now, obviously, that doesn't help you get away from this all. Really, you're going to have to find someone, either an oursourced company or person you trust, who speaks the language of your customers. G'luck with that. It's hard enough to find even English speaking support personnel anymore