Web Hosting Talk : Web Hosting Main Forums : Hosting Security and Technology : Some strange problems I

[atul]

Hi geeks,
For last couple of days I am facing a strange problems..
First one is:
I have a client for Email System...and we manage his Email server..xyz.com.
We have provided him our own webclient also...
But the strane thing is that..whenever he tries to login into his account with IE6,Win98 ...he couldn't login at all...the login page simply stucks up indefinitely...
But if he tries the same from Mozilla/Mozilla Firefox...the same page same login opens it in a minute....
I tried to trace the problem..Checked the httpd logs i..
/etc/httpd/conf/error_log shows it...as
------------------------------------------------------------------------------------
x.x.x.x - - [05/Jul/2005:14:18:58 +0530] "POST /servlet/Login?rand=0.3155583931474837 HTTP/1.1" 302 659 "http://xyz.com/servlet/Login?uid=postmaster&Error=1&Type=&Action=&Command=&To=&domain=xyz.com" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1"
x.x.x.x - - [05/Jul/2005:14:18:58 +0530] "GET /servlet/Display?uid=postmaster&elid=0&goto=INBOX&domain=xyz.com HTTP/1.1" 200 1041 "http://xyz.com/servlet/Login?uid=postmaster&Error=1&Type=&Action=&Command=&To=&domain=xyz.com" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1"
---------------------------------------------------------------------------------
It just dosen't work from IE at all...I tried to google for a day...but ..
We have redHat 8.0 Apache 1.3.27,Tomcat 4..
I checked the httpd.conf file..as I doubted the virtual host entries...but I think I am wrong ...as the same opens in Mozilla...
Or ...there could be something with the error code 302 in access_log ..which means..moved temporarily...
??
Thanks in advance..

[linux-tech]

This sounds like a rendering thing more than anything. Is this a custom solution (ie: something you wrote, or had written), or is it a downloadable product that your client is logging into.

Also, is this a secure url, or non that the client is logging into? If it's https://, check the keys, reinstall the keys, sometimes that helps (I've seen it fix this kind of problem a couple of times).

[Steven]

"We have redHat 8.0 Apache 1.3.27,Tomcat 4.."

sounds kind of old...

[atul]

yes...geeks..
it is a custom solution...
and url is simple one without the certificate....
We have customized Qmail+Squid ...
But What could be the problem...?

[jamesyeeoc]

Could you post the portion of your log which reflects the IE failed attempts, looks like you posted the Firefox/mozilla related lines:

"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.6) Gecko/20050225 Firefox/1.0.1"

And you mentioned it's IE6, but which *exact* version/subversion/patchlevel? Have you tried it with other IE6 versions/subversions? Have you checked the security settings in IE, tried resetting them to medium or even low (as a test)?

Are there any client side antispam/antivirus scanners, try disabling them just for ****s and giggles.

And I don't resent being a geek, but the way you use the word in your posts, it almost sounds offensive...