Is anyone else experiencing absolutely terrible service from RegisterFly? I cannot place funds in my account with my credit card. (Neither can a friend. The cards work everywhere else.) Telephone support hold times have been no less than 45 minutes lately. (They've abandoned their live chat support.)
Their mail servers have misconfigured PTR records that trigger my filtering service to bounce many of their e-mails, especially those from Support. Their web site's navigation has become a nightmare. At times I think, "I can't get there from here!"
In sum, I was within minutes of establishing them as a host for a domain, but now have great doubts. (To date, I've been a RegisterFly customer for almost 2 years.) Might anyone confirm or deny their quality as a host? Anyone else having customer service nightmares like those I am now having? (Mind you, RegisterFly's customer service used to be quite excellent.)
Their support people even seem to have a nasty attitude toward customers these days. It seems a real bother for them to address and fix any of my concerns and problems. A week after first calling the problems to their attention, neither my credit card woes nor their PTR records problem have been addressed.
Who do you good people recommend for hosting a small-sized business web site? Your opinions are very welcome. Thanks!
Its better to get domains directly registered from eNom as they have automated most of the things and domain registration and nameserver changes hardly take 1 hour with enom. Getting changes done by registerfly will take longer as who knows when they will have their techsupport to make requested changes on enom.
Originally posted by etechsupport2 Its better to get domains directly registered from eNom as they have automated most of the things and domain registration and nameserver changes hardly take 1 hour with enom. Getting changes done by registerfly will take longer as who knows when they will have their techsupport to make requested changes on enom.
It seems that their gripe is with their hosting service, not their registrar service.
Speaking as someone who has only delt with them as a registrar, I have to say that I don't like them very much. Their support is shoddy. However, since I only deal with them when it comes to my domain names, I rarely have to actually deal with them. I've heard nothing but awful things about their hosting service, and that doesn't shock me in the slightest, having been a client of theirs for several years with my domain names.
I'd recommend DixieSys for small hosting. I hosted with them for a year, before I moved on to VPS and Dedicated. Their service was excellent.
Thanks for the replies. HP-Dave, I did perform a search but seemed not to find what I needed to know. Maybe I missed it. Still, thanks for the suggestion.
And HP-Dave, I do like what I see "on paper" for HostingPlex. You just may have a new customer. Although I really don't have time for a domain transfer, I have even less time--and tolerance--for additional support headaches with RegisterFly on down the road. However, I cannot begin to imagine the problems RegisterFly might create with a domain transfer request or two. (Why do I feel a relatively simple and painless process will become a RegisterFly-generated horror story? Might it be the even simpler problems they seem unable to fix, or about which a customer cannot find a knowledgeable support person to render even minimal assistance? Likely so.)
And to be clearer, my complaints are not specifically with either RegisterFly's domain registration process or hosting, but their overall operation (e.g., credit card acceptance problems), a now very low level of customer service, and their present dismissive attitude toward customers. Conversely, I can remember when they seemed to care about what customers were experiencing. Well, apparently no longer.
At least you have the added protection that registerfly won't go ahead and steal your domain, so as long as it is unlocked you'll always be able to safely move it away.
I'd personally recommend transferring to a registrar like enom or namecheap for the timebeing (theres no downtime in moving your domains, I had to perform the same move for all of my personal domains at godaddy due to their floundering support).
Just a note: transferring your domain requires very minimal interaction on their part, you should be safe to jump ship.
David Web hosting by Fused For businesses with more important things to do than worry about their hosting.
H-P Dave, thank you for the advice. I'll look into your suggestions. I am indeed fed up with RegisterFly--especially given their present lack of anything at all resembling customer service. (I just saw where they closed out my support ticket without helpfully addressing a single issue, or even contacting me about the problems.)
Definitely, the customers expect the high level of service and support as well as responsive attitude toward themselves thats the reason they are able to sustain the customers consistent to their business.
I would suggest trying to move the domain name before registerfly find out about it. They probably have too much time on their hand right now for it to be move.
I dislike it when people rip off other people. It is like if you leave them, they will take the rest of the pie.
I think he is not getting the info he really need! I have 160+ domains with Registerfly and honestly I love Registerfly when it comes to domains.
And I always advice my friends NOT to host the domain with the registrars.
There are PLENTY of good hosts around there so one can easily register domains with RF and host them to any good host.
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Took me 2 months to get RF to release a clients domain to him. His original RF reseller was holding it for ransom out of spite for cancelling an overpriced hosting acct. (and, yes, he had the paid for the domain outright @ $35/yr to this ripoff artist).