am currently using hostgator for my reselling pakage but am getting more and more people requiring windows functionality.
I have been looking at the dual OS environment with diyhosting.com and was wondering if anybody has any experience with these guys.
Also looking at info for how much this thing costs, as i have never used h-sphere before and what are the practicalities of setting up accounts with them, is it just a matter of specifying which OS a user will get by setting up different packages.
I have sent couple of emails to their pre-sales desk but so far have only recieved the auto-responder saying that they have recieved it. Which doesnt bode too well.
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They seem to be a pretty good company from what most say here on WHT. If you don't hear anything from there sales soon try PMing IHSL on this forum as I believe he is the owner or at the very least works for them, their very well could be a glitch in the system if it has been a few days. If it has only been a few hours then it there sales is probably only open during normal business hours.
I use DIY hosting as an H-Sphere reseller and though it's not bad overall, they don't have good support. Today I can't login in to my administrator control panel. It keeps saying: Unknown template : 'htcenter/advancedwithicons.html' instead of presenting me with the proper page.
And I can't get through on the phone. I just tried an online trouble ticket but the last time I tried one of these I got no response. In fact my ticket history shows a ticket "awaiting agent response" or something from May. That was when I tried to make a Paypal payment and it was not credited to my account. I ended up giving up and just making an extra payment. I'd like to move somewhere else but frankly the whole thing just seems like a crapshoot. DIY seemed better when I first started but either they have gotten worse or they were just having a good few weeks when I got my account a few months ago.
Without logging in to my administrator panel I can't check my balance so it's hard to pay them. You'd think they'd be more interested when it comes matters such as this. We'll see, though I have low expectations at this point.
Originally posted by watt I use DIY hosting as an H-Sphere reseller and though it's not bad overall, they don't have good support. Today I can't login in to my administrator control panel. It keeps saying: Unknown template : 'htcenter/advancedwithicons.html' instead of presenting me with the proper page.
Did you contact support? If you did, it will have been resolved for you.
And I can't get through on the phone.
The key is staying on hold. Many people stay on hold around 20-30 seconds, then hang up. The average hold time is 10-15 minutes, depending on time of day. I will make a personal guarantee to you here that if you stay on hold, you will be answered, in the order which your call was recieved.
That was when I tried to make a Paypal payment and it was not credited to my account. I ended up giving up and just making an extra payment.
This will have automatically been assigned to your account via IPN. Tickets such as this normally auto-close, and should have. Don't make extra payments, as there is no need to.
If you have any questions about a specific ticket, please let me know at [email protected]
Do you mind sending me your account ID, also. You seem to have a lot of problems, and I'm curious as to the number of tickets you're saying have gone unanswered. Either your account ID (six digit number) or email would suffice.
Just as an update. My technical problem ticket WAS answered very promptly. My accounting ticket has been hanging around since May. It basically says that a Paypal payment was never credited to my account. I made an extra one. I don't feel going through the hassle of whatever it would take to get that $42.95 back. Back in May I even left phone messages for the accounting extension. Whatever. I don't expect world class service and hosting for $42.95/month. DIY is certainly good enough for me. I don't know of any place better. I was pretty annoyed earlier because I couldn't get to the administrator control panel to check my balance to make a payment. I assume DIY's business is to provide a service and accept payment for it. It sucks when I can't get to the service and can't make a payment.
Anyway, tech support is probably more important than accounting support and they do seem to have decent tech support.
I can certainly see why making an extra payment would annoy you and as I said earlier to you in the ticket: simply send me the details and i'll have someone call you and rectify it. I know you have said in this thread that you don't mind about that payment, but I do, and would like to get that extra payment credited back to you.
Please send me those details at your earliest opportunity to d.cahl @ diyhosting.com and I will get it resolved for you.
I won't comment much on the tech aspect, because I understand your original post in this thread was because you couldn't get to that part of the reseller CP and were posting in a different state of mind. I will only comment to assure you that the ticket resolution speed and quality you saw today (I was handling your ticket) with your first ever tech support request will continue at that level.
i have been with DIY for a few months now, and from the tech side, things seem amazing (save for one small aspect i am trying to work out with them now...), but uptime is great and email reliability too.
just the support isnt amazing. unfortunately, being abroad means i cant pick up the phone every time i need to and hold for 10-15 minutes each time, so i have to use the ticket system.
tickets sometimes take a good few hours, althog they are not serious downtime issues.
also - they seem to have an issue with existing tickets being responded to - they dont seem to open them at all, only new tickets, so its exteremely difficult to have a techincal conversation with them about something. in fact i recently sunk to PM'ing a mod on their forum to try get some kind of a response and even that went unanswered....
i guess i am used to me other host, who has an amazingly efficient ticket helpdesk (also Cerebrus!!) and a very good live chat, so issues (serious or not) get solved or at least attended to VERY quickly.
so i think the ticket (and support in general) is the one (and only) thing that DIY has to fix.