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  1. #1

    * Cerberus Helpdesk -Unlimited Domain License $130 Discount, Single Domain $50 Discount

    Hello,

    I just found a website that is selling Cerberus Helpdesk - Unlimited Domain License for a $130 discount off regular price and a single domain license for a $50 discount off regualr price.


    Unlimited Domain License - $650 (Normally $780)
    http://phpaudit.com/orders/more_info...?product_id=23

    Single Domain License - $300 (Normally $350)
    http://phpaudit.com/orders/more_info...product_id=22,



    Since it is a pretty large and popular website www.phpaudit.com offering this, I am assuming that it is 100% legit, but have not verified it with Cerberus yet. (Just found out that Cerberus offices are located 3 minutes away from me )


    Anybody think this is a good deal, or are there other websites offering a better deal?


    Thanks...

  2. #2
    Not to start a flame war here, but for $350 you can get an Unlimited Kayako eSupport owned license. Which is as good or better (depending on your standpoint) solution.
    ^_^

  3. #3
    Originally posted by Francisco
    Not to start a flame war here, but for $350 you can get an Unlimited Kayako eSupport owned license. Which is as good or better (depending on your standpoint) solution.

    Aww... no worries. We're all entitled to our own opinions here on WHT



    Some people will vow that Kayako is better and other will vow that Cerberus is the best... it's all about how you look at it, and what you want to use it for.


    Just thought I would bring this post up incase someone wanted to save $130 off a license


    Thanks

  4. #4
    Join Date
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    Originally posted by Francisco
    Not to start a flame war here, but for $350 you can get an Unlimited Kayako eSupport owned license. Which is as good or better (depending on your standpoint) solution.
    Having used both extensively, I actually prefer Kayako... seems to me, for my use, it's a better product.

    Sirius
    I support the Human Rights Campaign!
    Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.

  5. #5
    Originally posted by sirius
    Having used both extensively, I actually prefer Kayako... seems to me, for my use, it's a better product.

    Sirius
    I agree. Just look at v3, it has better features that make it better now.

    You can look at it on: http://www.serversoutlet.com/supportsuite/

    That's a non-working support desk, I installed it to play with it, so don't submit any reboot requests

  6. #6
    Join Date
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    Connecticut
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    5,460
    Originally posted by Francisco
    I agree. Just look at v3, it has better features that make it better now.

    You can look at it on: http://www.serversoutlet.com/supportsuite/

    That's a non-working support desk, I installed it to play with it, so don't submit any reboot requests
    Looks nice, to say the least.

  7. #7
    Originally posted by Francisco
    I agree. Just look at v3, it has better features that make it better now.

    You can look at it on: http://www.serversoutlet.com/supportsuite/

    That's a non-working support desk, I installed it to play with it, so don't submit any reboot requests

    WOW that looks very nice!!! Now I am definately going with Kayako

  8. #8
    Is it true that all licensed members can download the new v3?

  9. #9
    Join Date
    Oct 2002
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    Manchester, UK
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    1,179
    Originally posted by 2HostUNow
    Is it true that all licensed members can download the new v3?
    The beta and RC* stages yes. Full release may require an additional charge of around $50
    Rob Greenwood
    RedHat Certified, Unix Consultant
    http://www.linkedin.com/in/bilco105

  10. #10
    Join Date
    Oct 2003
    Location
    Scotland, UK
    Posts
    2,916

    Re: Cerberus Helpdesk -Unlimited Domain License $130 Discount, Single Domain $50 Disc

    Originally posted by 2HostUNow
    Hello,

    I just found a website that is selling Cerberus Helpdesk - Unlimited Domain License for a $130 discount off regular price and a single domain license for a $50 discount off regualr price.

    Unlimited Domain License - $650 (Normally $780)
    http://phpaudit.com/orders/more_info...?product_id=23

    Single Domain License - $300 (Normally $350)
    http://phpaudit.com/orders/more_info...product_id=22,

    Since it is a pretty large and popular website www.phpaudit.com offering this, I am assuming that it is 100% legit, but have not verified it with Cerberus yet. (Just found out that Cerberus offices are located 3 minutes away from me )

    Anybody think this is a good deal, or are there other websites offering a better deal?

    Thanks...
    It is a legit deal - we're an authorised Cerberus reseller, as a number of our own clients have commented on the great support system we use and wanted their own copy. Feel free to verify it yourself with the WGM guys, should be easy since their offices are only 3 minutes away from you

    As for Kayako SupportSuite, we were very tempted by their new v3 release and Varun was kind enough to get us a beta copy of it. In the end, after running MajorCRM (a superb addon to Cerberus Helpdesk - see end of my post for links) we decided to stay with Cerberus. Looks aren't everything, and the functionality & streamlined approach offered by Cerberus and MajorCRM just can't be matched by anything else that we've looked at.

    Every companies needs are different, and Cerberus met our companies needs better than the other systems out there. It's quite possible that your company might be better met by Kayako's SupportSuite (www.kayako.com), Perldesk (www.perldesk.com), SitePanel2 (www.sitepanel2.com) or one of the other countless support desks out there.

    MajorCRM links:
    Site: www.majorcrm.com
    Screenshots: http://www.majorcrm.com/preview/ & http://forum.cerberusweb.com/showthr...4098#post24098
    Discussion thread: http://forum.cerberusweb.com/showthr...5&pagenumber=1

    Maybe once you've seen MajorCRM and read the reaction to it by myself and another user on the last page of the thread, you'll be wanting to buy Cerberus Helpdesk and MajorCRM instead of Kayako's product
    Alasdair
    Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.

  11. #11
    Join Date
    Aug 2004
    Location
    Indiana
    Posts
    1,205
    I've used both and prefer Cerberus myself.
    Ankit Gupta - Cernax Hosting
    "We're always second in the industry, the customer comes first."

  12. #12
    WOW that looks very nice! But is the service reliable ?

  13. #13
    Join Date
    Feb 2004
    Location
    Southern California
    Posts
    751
    Is the service reliable? We are talking about the top two support systems for hosts going head to head, I think its safe to say they are both reliable...
    SkyLineHost.com
    ▓ ▓ Shared hosting that soars above the competition
    ▓ ▓ ▓ Based in Los Angeles. sales@skylinehost.com

  14. #14
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,014
    I have used both and I highly prefer Kayako over Cerberus, mainly because I feel the admin/tech backend is much easier to get used to but also could possibly be that I am just so used to it.

  15. #15
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,710
    Originally posted by Francisco
    I agree. Just look at v3, it has better features that make it better now.

    You can look at it on: http://www.serversoutlet.com/supportsuite/

    That's a non-working support desk, I installed it to play with it, so don't submit any reboot requests
    That's extremely nice looking. Whoever designed that is definately a pro.

    -GSV
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

  16. #16
    Originally posted by Staedtler
    I've used both and prefer Cerberus myself.


    Well, I see this thread has gone way off topic. I started it talking about Cerberus, next thing you know we all talking about Kayako


    Well, I hope that anyone looking to buy Cerberus checks out the links to phpaudit.com website...seems like they got a pretty good thing going on...nice dicounts too!

  17. #17
    Join Date
    Oct 2003
    Location
    Scotland, UK
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    2,916
    Originally posted by 2HostUNow
    Well, I see this thread has gone way off topic. I started it talking about Cerberus, next thing you know we all talking about Kayako
    Welcome to WHT
    Alasdair
    Long time ex-host, ex-billing software owner/developer/support staff. Recent lurker.

  18. #18
    Originally posted by tickedon
    Welcome to WHT

    Well said

  19. #19
    Originally posted by elix
    That's extremely nice looking. Whoever designed that is definately a pro.

    -GSV
    Kayako team designed it

    You can make your own templates with SupportSuite though
    ^_^

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