I am currently hosting around 5 different websites with them and it seems they(one person i think - matt) doesnt seem to want anything to do with it anymore.
I have one or two tickets who werent even fulfilled or replied to and its extremely frustrating.
For both the windows and linux hosting by spenix, both run fine but I require support for other aspects of the service - such as safe mode and even the control panel itself!
Are anybody elses tickets being responded to?
Its been going on for a long time now and is extremely disappointing in the service.
Matt mentioned that there would be more support to be available at some point but that never occured it seems.
Can anyone help me and possibly advise me on what I should do?
Ive already complained to Matt in regards to one ticket a couple of months back in which he promptly replied with a brief sorry and carried out hte orerpation, but other tickets were not replied to and nor were someone I referred to spenix replied to.
What shall I do?
Move? If doing that, I will have to transfer alot over, set up databases and its content, create many subdomains, set up a number of crob jobs..
Stay? Ill have to cope with the support I am getting and complain each time I want to get a ticket answered
I could complain to a higher rank above spenix but I am reluctant to do that just because of support.
I know he still uses the internet/exists on the internet but why wont any tickets get replied to?
I mean, if he has support available then it would be understandable as tickets would eventually get answered by them but as he is the only person, why ignore tickets and lose many potential customers? If I was to move, spenix would lose out on 5 clients. 2 of which are world known and served to people all around the world.
I personaly have never heard of Spenix so i cannot comment on there levels of support. If support really ist hat bad then sure its gona be a hassle but get up and move do not wait for the host to suddenly drop all contact and stop paying hte server bill - or you will loose all your content.
If your host uses cPanel/WHM then the move should be much easier. All you have to do is find another host with that setup, ask them to help you move, and most will be more than happy to help.
The root WHM has a feature which allows them to take your username and password and click a few buttons and then it will automatically copy all your databases, email addresses, and files over to the new host.
Most webhosting companies will happily transfer all your files intact as HostRefugee says, send them and e-mail and check they are happy to do so for you before you sign up, you dont want to get there and find you have no one to help you .