Bobcares is hiring Customer Support Representatives for phone support - Onsite only
Note. that this is only for onsite positions in phoenix, arizona...
Bobcares, an Indian Multinational with over 120 engineers working in
India, is hiring for our new 24x7 Tier one tech support center in
Phoenix, Arizona. We are looking for full time and part time
Customer Support Representative.
_ Job description
Bobcares Customer Support Representatives provide excellent technical
support to webhosting and Internet Service Provider clients by
evaluating customer problems and coordinating with engineers in India
to resolve client _problems.
You will have hands on experience at trouble shooting customer
problems, interacting with customers via phone and email. You will
interface with a group of experienced engineers in India and learn all
about the webhosting and Internet Service Provider industries.
_ Required skills
_o) Excellent customer service skills
_o) Excellent verbal and written skills
_o) Excellent analytical skills
_o) Strong work ethic
_o) Self Starter
_o) Quick learner
_o) Tidy appearance and mannerisms.
_o) Most important - you must enjoy computer and Internet
_o) Have a base knowledge of Linux and Windows technology.
_o) Have _worked on or used website control panels like cPanel, Ensim
or Plesk or any other server management tools.
_ o) Help customers with their questions or issues.
_ o) Walk customers through possible resolutions using the phone,
email, trouble ticket systems or instant messaging.
_o) Follow escalation policies to ensure quick resolution of issues
and customer satisfaction.
_o) Work with Indian Engineers to quickly resolve problems.
_o) Other duties assigned by management.
_There will be lots of interaction with Bobcares management, engineers
_and customers . Anyone we hire will learn a great deal - we are not
looking for someone with extensive server administration experience,
but rather someone that is willing to come in at the ground level and
learn by and become part of the successful Bobcares team.
Bobcares is a 24x7 company and has 3 shifts(morning, evening, night).
Please send resumes via email to [email protected] .
Include the hours you are available to work, income expectations, and
work related _references.
Have a nice day
A student once asked his teacher, "Master, what is enlightenment?"
The master replied, "When hungry, eat. When tired, sleep. When you need care, come to bobcares...."