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  1. #1
    Join Date
    Aug 2004
    Posts
    1,461

    Cpanel license server down...

    Anyone else having an expired Cpanel license ?? I am having a lot of fun right now.

  2. #2
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,616
    Yup starting to see more and more problems

    Rus
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  3. #3
    Join Date
    Dec 2002
    Location
    Quad Cities, Iowa
    Posts
    1,606
    I just checked a few of our servers and so far have not experienced any problems with expired licenses. It is possible that the licensing server is back up now. Anyhow, if I notice any problems, I will update this thread.
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  4. #4
    Join Date
    Aug 2004
    Posts
    1,461
    It's back up but has been down for several hours and the specific license that I want to update has expired (although it shouldn`t have...)

  5. #5
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,027
    Yep, there was an issue with the cpanel licence server. We, and other hosts had issues getting the auth from their server etc. Problem lasted for around 2 hours, from my understanding.
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  6. #6
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    2,124
    Same here, it's been ongoing for the past 2 weeks, but cPanel still thinks it's on our end. I however have a feeling that one of their licensing boxes is either overloaded or not time sync'd.
    www.idologic.com - Reseller, VPS and dedicated hosting - Friendly Customer Service - DirectAdmin - cPanel - InterWorx

  7. #7
    Join Date
    Aug 2004
    Posts
    1,461
    It seems all fine now for me at least.

  8. #8
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    2,124
    Same here, it's intermittent and jumps from server to server... annoying nonetheless
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  9. #9
    Join Date
    Aug 2004
    Location
    Sydney, Australia
    Posts
    465
    Well netenberg was down for a while last night, I'm guessing that's why Fantastico was down across all servers?

  10. #10
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,687
    What absolutely pisses me off is the error message our customers see when this happens. To them, it looks like we haven't paid our cPanel bill. It would be nice if the error message was a little more host friendly and explained that the problem is at cPanel's end and not ours!!!

    --Tina
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  11. #11
    Join Date
    May 2004
    Location
    UK
    Posts
    610
    Yes Tina I think most of us dream of that day, thats the thing cPanel dont want to make it look like it there fault, when clearly it is. Why else would it tell several hosts at the same time there lisence has expired, but yet cPanel make us believe it is our problem.

  12. #12
    Happened once so far, for a couple of minutes.
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  13. #13
    Join Date
    Aug 2004
    Location
    Earth
    Posts
    8,154
    Did not receive any complaints from any of our clients regarding this issue, I wonder why we did not have this problem and everyone else did.

  14. #14
    It happened only when your server need to resync with the license db. For example when a server is rebooted. (which is another issue on why we have to resync on reboots especially since it brings down POP)
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  15. #15
    Join Date
    Feb 2002
    Location
    Australia
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    24,027
    Originally posted by AH-Tina
    What absolutely pisses me off is the error message our customers see when this happens. To them, it looks like we haven't paid our cPanel bill. It would be nice if the error message was a little more host friendly and explained that the problem is at cPanel's end and not ours!!!
    Yes, I couldn't agree more!!

    I hear that cpanel only have 2 auth servers. I'm not sure why they've been having so many problems lately with this licencing aspect etc. They have enough $$$$ rolling through the door, to make sure things like this do not happen, period!

    I like cpanel, but come on folks, get the darn licencing working properly.
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  16. #16
    Join Date
    Aug 2004
    Location
    Earth
    Posts
    8,154
    Originally posted by Aussie Bob
    Yes, I couldn't agree more!!

    I hear that cpanel only have 2 auth servers. I'm not sure why they've been having so many problems lately with this licencing aspect etc. They have enough $$$$ rolling through the door, to make sure things like this do not happen, period!

    I like cpanel, but come on folks, get the darn licencing working properly.
    I absolutely agree!

    As Tina explained, this gives a bad impression to everyone's clients

  17. #17
    Join Date
    Jun 2004
    Location
    UK, England
    Posts
    133
    We were affected for two days...maybe they should think about taking on more servers to handle the load.

  18. #18
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    2,124
    It's reoccuring again... this is getting old quickly.
    www.idologic.com - Reseller, VPS and dedicated hosting - Friendly Customer Service - DirectAdmin - cPanel - InterWorx

  19. #19
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,687
    Yeah, it is so frustrating when we tell our customers its fixed...only to have them open another ticket 24 hours later saying "Well, its not working for me yet.".

    --Tina
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  20. #20
    Join Date
    Aug 2001
    Location
    Canada
    Posts
    2,124
    Yes, I agree... I wish they would look into this more.... it's so random that it's really hard for me to submit at ticket, i.e. I can't leave it off to wait for them to react... I'll try if I notice the error at night though...
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  21. #21
    Join Date
    May 2002
    Location
    UK
    Posts
    1,622
    Along with the couple of hours within the last day or two which affected one of our servers (couldn't resync) we've been seeing a lot of random license errors which seem to go away after refreshing a couple of times.

    I totally agree with all the points above especially on the error message because it looks totally unprofessional when we have to tell clients "we have paid our cPanel bill, please refresh the page!".
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  22. #22
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,687
    Has anyone ever asked cPanel to change the error message being displayed?

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
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  23. #23
    Perhaps you should submit a feature request via bugzilla.

  24. #24
    Join Date
    Jun 2004
    Location
    UK, England
    Posts
    133
    Maybe we should open a Poll on the cPanel forum requesting action to be taken...i mean lets think, its not asif they dont have the money to pay for some server upgrades and possibly a few new servers (in different locations maybe)

  25. #25
    Join Date
    Feb 2002
    Location
    San Diego CA
    Posts
    1,478
    How can that be?
    The number of concurrent connections from all cPanel installations would have killed them both. I mean we are talking about tens or hundreds of thousands servers calling home. Thats gotta be few times the power of a full scale slashdot effect.

    Originally posted by Aussie Bob

    I hear that cpanel only have 2 auth servers.
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