Results 1 to 25 of 30
-
07-04-2005, 10:28 AM #1Temporarily Suspended
- Join Date
- Aug 2004
- Posts
- 1,461
Looking for a help desk script for hosting businesses
I am looking for a support desk script that can receive emails from a POP account and paste them into a ticket support system. Any recommendations ?
I have been using PerlDesk but it is a nightmare. Even Windows 3.1 had less bugs.
-
07-04-2005, 10:30 AM #2Eternal Member
- Join Date
- Dec 2004
- Location
- New York, NY
- Posts
- 10,710
Get the free version of Cerberus. It's limited to just one e-mail but , that's good enough for many.
http://www.cerberusweb.com/free_version.php
-GSVMediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business
-
07-04-2005, 10:34 AM #3Web Hosting Master
- Join Date
- Feb 2004
- Posts
- 737
I highly recommend Kayako eSupport.
Vertivo :: Affordable Web Hosting Packages and Reseller Plans
We offer affordable and reliable Linux-based Reseller and Shared Hosting Plans. Accepted: All major Credit Cards and PayPal.
-
07-04-2005, 10:35 AM #4Retired Moderator
- Join Date
- Mar 2004
- Location
- Singapore
- Posts
- 6,990
I second Kayako, just started using, find the ease of usage for administrators and end users alike to be fantastic, 2 thumbs up!
-
07-04-2005, 10:35 AM #5Temporarily Suspended
- Join Date
- Aug 2004
- Posts
- 1,461
Is Kayako buggy ?
-
07-04-2005, 10:37 AM #6Web Hosting Master
- Join Date
- Jan 2004
- Posts
- 888
Is Kayako buggy ?
Nop, im using this for 18 months...great
-
07-04-2005, 11:00 AM #7Web Hosting Master
- Join Date
- Feb 2002
- Location
- Australia
- Posts
- 24,027
Originally posted by thomas.smith
Is Kayako buggy ?• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
-
07-04-2005, 07:34 PM #8WHT Addict
- Join Date
- Apr 2005
- Location
- Canada... EH?!?
- Posts
- 150
I say cerberus... just set mine up with one email and support front and its AMAZING! If everything goes well will be buying full version in the future
-
07-05-2005, 09:48 PM #9Disabled
- Join Date
- Jul 2005
- Posts
- 4
Ping!Zine had an article on this not too long ago - if I can find it, I'll post the link here.
<<Signatures need to be setup in your profile>>Last edited by anon-e-mouse; 07-05-2005 at 10:04 PM.
-
07-05-2005, 09:57 PM #10Eternal Member
- Join Date
- Dec 2004
- Location
- New York, NY
- Posts
- 10,710
Ahh.. I think that was written by Matt Lightner (CEO of Site5)
-GSVMediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business
-
07-05-2005, 10:25 PM #11Web Hosting Master
- Join Date
- Feb 2005
- Location
- Kalamazoo, MI
- Posts
- 1,145
thomas.smith,
If your looking for an inexpense, feature packed, reliable support desk. I would use supporttrio. I have tried cerberus, Esupport, Supportrio, and many others and I do like supporttrio the best. We are in the process of updating our own site to integrate it into it. We currently use esupport.Synersis Media | Boutique Technology Marketing Agency
-
07-05-2005, 10:50 PM #12Taking a break from hosting
- Join Date
- Mar 2003
- Location
- Charlotte, NC
- Posts
- 2,761
Kayako and SupportTrio both look hopeful from my tests. We can't stand PerlDesk anymore, either, especially with its latest random errors.
-
07-05-2005, 11:19 PM #13Disabled
- Join Date
- Jul 2005
- Posts
- 6
try dvdtechnologies.com i use it at my site, its great
-
07-06-2005, 12:36 AM #14Temporarily Suspended
- Join Date
- Jun 2005
- Location
- Atlanta
- Posts
- 13
Originally posted by Moni-Q
I highly recommend Kayako eSupport.
-
07-06-2005, 09:09 AM #15Invented the Internet
- Join Date
- Feb 2001
- Location
- West Michigan, USA
- Posts
- 9,687
We've been using Kayako for a very long time. Its easy for the customers to use as well as staff.
I must be an idiot...because I've looked at Cerebus from a customer point of view and it confused the heck out of me. One of the companies that we have a server with uses Cerebus...I never did figure out how to get the reply to my HelpDesk ticket. I ended up emailing the owner and asking him to handle it.
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
-
07-06-2005, 09:26 AM #16Web Hosting Master
- Join Date
- Feb 2002
- Location
- Australia
- Posts
- 24,027
Originally posted by AH-Tina
I must be an idiot...
*bites tongue*
. . . because I've looked at Cerebus from a customer point of view and it confused the heck out of me.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
-
07-06-2005, 09:34 AM #17WHT Addict
- Join Date
- Apr 2005
- Location
- Canada... EH?!?
- Posts
- 150
Yes cerberus was kinda confusing but once you get into it and everything you learn very fast and there isnt a problem no more
-
07-06-2005, 09:50 AM #18Invented the Internet
- Join Date
- Feb 2001
- Location
- West Michigan, USA
- Posts
- 9,687
Originally posted by BoggeRs
Yes cerberus was kinda confusing but once you get into it
Is that before or after your customers get frustrated and give up?
You shouldn't thrust anything onto your customers that is "kinda confusing".
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
-
07-06-2005, 10:36 AM #19WHT Addict
- Join Date
- Apr 2005
- Location
- Canada... EH?!?
- Posts
- 150
Originally posted by AH-Tina
Is that before or after your customers get frustrated and give up?
You shouldn't thrust anything onto your customers that is "kinda confusing".
--Tina
Good luck and pick one that is comfortable... eSupport does not have a trial so I don't know where to go from there
-
07-06-2005, 10:55 AM #20Junior Guru
- Join Date
- Feb 2001
- Location
- Singapore
- Posts
- 242
I am currently also running Cerberus (free version) on my helpdesk, it only handle my current support email and seems quite ok. However as it had not been tested with many tickets pouring in yet , thus I had yet to fully evaluate it.
Another issue now is that it wouldn't send an auto email response when someone email to that address..
-
07-06-2005, 11:13 AM #21Web Hosting Master
- Join Date
- Jun 2003
- Location
- UK
- Posts
- 6,616
I'll add my voice to Kayako and I've just purchased another full license. A few little bugs mostly with Keys and customer pulling up their ticket history but thats about it
RusRuss Foster - Industry Curmudgeon
Freelance Sysadmin for Hire - email vaserv@gmail.com
-
07-06-2005, 11:51 AM #22WHT Addict
- Join Date
- Apr 2005
- Location
- Canada... EH?!?
- Posts
- 150
Originally posted by freehtml
I am currently also running Cerberus (free version) on my helpdesk, it only handle my current support email and seems quite ok. However as it had not been tested with many tickets pouring in yet , thus I had yet to fully evaluate it.
Another issue now is that it wouldn't send an auto email response when someone email to that address..
-
07-07-2005, 05:36 AM #23Junior Guru
- Join Date
- Feb 2001
- Location
- Singapore
- Posts
- 242
Originally posted by BoggeRs
open up your queue for that email address and scroll half way down and there is a checkbox that says New ticket notice or something click that and enter your message in the message box and click save and you are set when a new ticket comes in the email goes out
' Could not send autoresponse e-mail. (valid RCPT command must precede DATA) '
When I replied the ticket :
' Could not send e-mail to requester list. (valid RCPT command must precede DATA) '
-
07-08-2005, 03:56 AM #24Web Hosting Master
- Join Date
- Feb 2002
- Location
- San Diego CA
- Posts
- 1,478
What is it about Support Trio that you like?
Originally posted by BHNSupport
thomas.smith,
If your looking for an inexpense, feature packed, reliable support desk. I would use supporttrio. I have tried cerberus, Esupport, Supportrio, and many others and I do like supporttrio the best. We are in the process of updating our own site to integrate it into it. We currently use esupport.What you can do with Cpanel ------------------> |||||
What you can do with Cpanel XP+CpanelAPP -------> ||||||||||||||||||||||||||||||||||||||||
Your competitors are cashing in with Cpanel XP & CpanelAPP, are you?
-
07-09-2005, 04:38 AM #25Web Hosting Master
- Join Date
- Jun 2005
- Posts
- 2,896
Try Kayako eSupport we have been using it for years & never had any problems. However their support really sucks & some times you have to wait for days to get a response.