Hi there, I'm new to these forums, although I have been browsing here for a while to check for good hosts. Thanks for a great service.
I am posting today about the UKHost4U package marketed as Low Cost Space (low-cost-space.com/hosting.html). On the surface, this service offers truly remarkable value - with 10gig bandwidth, unlimited disk storage and plenty of pre-installed scripts to play with - all for just Ģ24.99 a year.
I have used this package for a year now and, for the most part, the service has been fine with just occasional service interruption hiccups, which are expected with any host. However, this was when my site only comprised simple HTML pages and web graphics.
Recently, though, I set up a new site using mysql and php. This is when the problems really began. Downtime occurrences shifted into high gear and I began to realise how over-subscribed that particular UKHost4U server was for more intensive services like mysql. According to c-panel information, provided by UKHost4U, server load reached peaks of up to 7.2 during this time. In the space of a couple of weeks, my fledgling php site suffered from terrible sluggishness, incessant loss of mysql connection and complete downtime of at least a few hours every couple of days.
I complained to them on the phone and found them (Paul Kirk of UKHost4U support) very reluctant to take responsibility for the problems. They appear to prefer to blame technical problems on their customers. In this case, Paul suggested that other customers' sites were placing too high a demand on the server, but he offered no indication that UKHost4U intended to address this issue.
Paul advised me to submit a support request to have the domain moved to one of their other servers. This was when things became really interesting. They responded to my emailed request by telling me that I would need to backup all of my site data and then restore it myself once the domain had been set up on a new server.
Although I felt this was their responsibility, since they were correcting a service fault, I would have accepted this if it were not for the fact that I discovered they had disabled the c-panel backup facility.
I telephoned them again and asked why I could not use the conventional backup facility. Paul explained that they had disabled it indefinitely since some customers had been "abusing it". When I asked how it was possible to abuse a backup facility, Paul explained that certain customers were creating site backups every hour. Apart from the fact that this is the customers' prerogative, this is another matter that UKHost4U could have handled by dealing with the offending customers rather than through a blanket approach that cut services to all of their customers. Paul further advised me that I would have to backup my site manually, by ftp. I complained that this was unreasonable of them to expect from me, since they were supposed to be addressing their own poor service by migrating my site. Moreover, I could not access mysql databases by ftp, so how would I migrate that data, I asked.
During our conversations, I found that Paul decided the best approach to customer service was to continually restate the company's unreasonable position, without answering my questions directly. I found it very difficult to acquire responses to my very direct and pertinent questions. It was only with a great deal of persuasion, and time for Paul Kirk to have a separate conversation with Paul Hughes (manager of the company), that I was able to convince UKHost4U to take responsibility for transferring all of my site data, including the mysql data. I asked them to confirm the steps we had agreed by email, and I asked for Paul Hughes to telephone me, when he was available, in the hope that I could complain directly to him about how the matter was being handled.
Three days of sluggish site performance later, I still had not received any confirmation email, nor a telephone call from Paul Hughes. I decided to cancel the service.
In accordance with the Low Cost Space Terms and Conditions (low-cost-space.com/terms.html), I emailed them a notice of cancellation. Moments later, I received a response from them requiring me to print out an online form and submit it to them by mail or fax, in order to cancel the service. This is a final insult from this company. I telephoned them again to complain that I had signed up for this service online and an email should be quite sufficient to cancel the service, without any need for them to have further personal information about me for their records. Paul Kirk answered the phone once more. He advised me that UKHost4U will continue to renew the service, and attempt to debit my payment card, until they receive their own 'official' form at the address specified. Regardless of the fact that this contradicts their stated Terms and Conditions, this shows a flagrant disregard for the wishes of customers, by not allowing customers to leave with good grace. It is, frankly, appalling customer relations practice.
My final word, this company appear to offer a good deal but you may end up paying in ways you didn't expect.
am just going to point out that, unlimited webspace etc is untrue, as soon as you hit a high ammount they willl either make the service un bareable and you leave or find a reason to say you are abusing their servers.
the same goes with bandwidth.
if you search the forums you will see alot of threads on the subject.
it does seem that ukhost4u, dont have a good customer relationship, but as joe said its only one side,
no offence Nigedo.
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Originally posted by sketchy UKHost4U is an awful company, i beleve last i heard was that they run off a 600Mhz , 256 RAM machine with redhat 7 ... after reading that review i dont think many people will choose them.
What proof do you have that this is true? Have you used there services?
Originally posted by sketchy
[B}Before you talk to me as if im something on the bottom of your shoe why not think? [/B]
I am not sure what you are reading into my post but it was not meant to be offensive as you have obviously taken it. I have never and would never treat someone in that manner. As you can see I obviously read the wrong date and have adjusted my post accordingly.
I was just asking you to justify your original response. What you said would be considered slanderous unless you have proof to back it up, which you do now claim to have. That is information you failed to provide in the first place and now adds more creditability to your current statement.
Originally posted by sketchy Take a look up Garry...i didnt dig up the post, i was giving my oppinion, i remember reading a thread on DNForums about them and thats where i got it from...is that ok? Does it pass security?
Also yes, i have used the service, i tested it for a month to see just how bad it was...and all i can say is 70% uptime on MySQL
Before you talk to me as if im something on the bottom of your shoe why not think?
Sadly I can only echo the bad experiences which are detailed at the start of this thread. I should have known better, all my other stuff is with supanames who are great, but I foolishly listened to a 'tech' guy at work. Anyway having stupidly signed up to hosting with ukhost4u I found the site disappearing and re appearing like a magicians floosie. I realised that it could not be used for any serious purpose and just abandoned the webspace.I also tried to cancel with just about every obstacle you can imagine placed in my path. I did get to speak to someone who said I had to the email accounts ( actually I think they are all one and the same teenager) but this proved fruitless. I have had to resort to cancelling my bank card to prevent this happening again. I hope that the messsage 'DO NOT GO ANY WHERE NEAR THIS COMPANY' is comming through loud and clear to anyone still in any doubt.
I am sorry to hear about your experience, I hope you have good luck at your new host.
Indeed there are alot of bad reviews, not sure why people even still use them.
As for the statement above of what ukhost4u operate, that is completely incorrect, I know this because last year I fixed one of there servers and I can assure it is no where near the specs you posted above.
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Originally posted by HostGeekZ As for the statement above of what ukhost4u operate, that is completely incorrect, I know this because last year I fixed one of there servers and I can assure it is no where near the specs you posted above.
I don't know about that, but the server I was on was an Athlon XP 2400 - 512MB ram, I knew this because I had phpSysInfo installed on my account.
Shame this thread was not viewed by us before we made the mistake of going with them for our hosting needs...as our issues is in a thread of itīs on, not to bore anyone with the details, etc., here...as it is recommended reading before anyone here considers seriously going with ukhost4u.com. imho.