I would second the suggestion for Cerberus. www.cerberusweb.com -- it's free if you just need one e-mail address.
MediaLayer, LLC - www.medialayer.comLearn how we can make your website load faster, translating to better conversion rates for your business!
The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business
If you only need one email address piped into the helpdesk, then Cerberus Helpdesk is the way to go (www.cerberusweb.com) since it's free. The actual PHP files are all 100% viewable source as well, which is great news if you want to customise it. Piping more emails & domains into the system is also fairly cheap to do, and the unlimited domain license is excellent value for money
Cerberus stands head and shoulders over Kayako. Kayako is slow when under heavy use (extremely) has little or no dev innovation. Cerberus, on the other hand, is customizable, stable, secure, and the WGM staff are awesome (Jeff, Jerry, Jeremy, et al).
I just started using Kayako after testing the rest. Find Kayako to be the most user friendly. Friendly interface and very easy integration into your existing web site. In fact after I start using a few clients email to ask what I am using because they are getting Kayako too. Strongly recommended.
This is a nice thread, thanks to all for their contributions... it's been very helpful in deciding against the two standouts.
CybexHost.com - Shared and Reseller Hosting Solutions on cPanel/WHM Linux Servers ModernTweak.com - Discount ModernBill Licenses, Hosted Installations, and Professional Services :: Pay for your discount ModernBill license with PayPal :: admin[at]cybexhost.com :: AIM: CybexH
Cerberus is the best for "functionality". It does just about anything you could dream of needing for a helpdesk.
But it's very ugly. (Yes, I realize you can "skin" it and change it.. but that's just a lot of work when they could easily fix this problem by hiring a good UI designer. Not every has time/effort/skill to fix up the admin area or the end-user area so it isn't so blasted ugly.)
Kayako is very nice looking. It looks great. It is nice to look at. Clients like to use it because it is "easy" to understand and submit a ticket and get around the interface.
But ultimately, Cerberus has more functions/features, and I believe is better supported by the vendor.
If you want something that is "pretty", then go with kayako. if you want something that gives you good support from the vendor, and has every feature you will ever need, then go with Cerberus.
Want to sell domain names? Sign up today for an eNom.com reseller account from a trusted eNom ETP provider. * We provide support and service to over 3245 happy eNom domain name and SSL certificate resellers!
I also agree with mrzippy's comments after extensive testing of them both.
I can't see why anyone wouldn't use the FREE Cerberus 1 email account desk and give it a shot. I am going to run with it and hope to invest later. For now, 1 email will do the trick, especially at the price!!!!!
Originally posted by Dark_Coder Free version of Cerberus has only one restriction, that is one Free email acount for support desk.. That's what I know. Any other restrictions?
That's it. The only restriction is that you can only pipe one email address into the support desk. Other than that, it's fully featured and has exactly the same features and everything as if you'd paid for it.